FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the property, type of cleaning, and specific services requested. We offer custom quotes to ensure fair and accurate pricing for every job. Discounts may be available for recurring cleanings or multiple-unit bookings. All fees are transparent, and we provide a detailed estimate before starting any service.
- What is your typical process for working with a new customer?
When working with a new customer, we start by understanding your cleaning needs and schedule. We provide a detailed quote and answer any questions about services. Once confirmed, we schedule your first cleaning, arrive on time, and perform a professional, thorough service using our trained team and high-quality cleaning products. After the job, we follow up to ensure your satisfaction and make any necessary adjustments for future cleanings.
- What education and/or training do you have that relates to your work?
All of our cleaners are professionally trained in residential, Airbnb, move-in/move-out, and commercial cleaning. We follow a detailed standard operating procedure (SOP) to ensure consistency and quality, including proper sanitization of high-touch areas, safe chemical use, and handling of linens. Our team is committed to ongoing training and quality assurance to maintain high standards and guest-ready results.