About this pro
GURANTEED! It's as simple as that. I've been providing professional computer and IT services over twenty years and I ALWAYS guarantee every service I provide, 100%. Completion of a job-well-done. This is especially gratifying in the case where the customer was going to pay far more for less somewhere else or if they had been told it couldn't be done.
Excelent service at a fair price!May 29, 2015Verified
Excellent communication. Thomas gave our company the web presence exactly as described. First rate!Oct 8, 2014
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- What should the customer know about your pricing (e.g., discounts, fees)?First and foremost, I operate no-fix no-pay services. There are no exceptions to this policy. I run a full diagnostic at no charge and provide full details and all costs prior to beginning any billed services. I do not offer the cheapest service available. I have far too much experience and provide far too great a service to do that. I charge a flat rate by the job and no matter how many jobs are being performed during a single visit, the sum total of all will never exceed $99 for labor. For example, if your diagnostic reveals the need for a $29 service and you agree, that's what you'll be billed. However, let's say you need multiple services that total $200. All fees over $99 are discounted to $0.
- What is your typical process for working with a new customer?Regardless of and suspicions or previous diagnostics I always run my own diagnostics free of charge to come to my own conclusions. Often times this results in a different resolution that can reduce the expected fee. Furthermore, the absolute maximum labor cost for any and all services during a single visit is $99. This means that even if we had to rebuild your entire computer you wouldn't pay more than $99.
- What types of customers have you worked with?About 60% of our business is virus, spyware, etc. removal and protection against this. The remainder is a fairly balanced range of repairs on computers, smartphones and tablets.