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About TM

hired 4 times on Thumbtack

In recent years I have focused on the end-user computer experience (anti-virus, malware, spam, hardware, etc.) and being a managed service provider such as web development, hosted email, etc.
Anti-Virus, Malware, Ransomware, Tune-up, Hardware repair/upgrade, Graphics, Web, Mail, Database, POS, etc.
All my services come with an iron-clad guarantee. If I don't fix, you don't pay.
When you hire me to do a job, you are putting your money directly into my family and the local community. I work very hard to support us, offering my technical expertise here, online.
My services will generally cost you about 1/3 of what other geeks might charge.

I'm also spending quite a lot of time on web development. Whether it's a small website with one or two pages or entire revamps of enterprise level presence, I can help.

Thank you for supporting my family.


1313 Elmwood Ave
Columbia, SC 29201

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  • 5/5 stars Data Recovery Service Verified Review

    Excelent service at a fair price!

  • 5/5 stars

    Excellent communication. Thomas gave our company the web presence exactly as described. First rate!

  • 5/5 stars

    Thomas has always been my computer fix it man!!

Question and answer

Q. What types of customers have you worked with?

A. About 60% of our business is virus, spyware, etc. removal and protection against this. The remainder is a fairly balanced range of repairs on computers, smartphones, tablets, portable audio and game consoles.

Q. What advice would you give a customer looking to hire a provider in your area of work?

A. Ask these questions:
- Do you do this professionally or as a hobby/extra cash?
Everybody has a neighbor or relative these days who fancies themselves a guru
- Do you have references that I can contact?
Get at least three and make sure they sound like an adult and not a "poser" that will tell you whatever their friend has asked them to.
- Do you leave any installed software on my computer? If so, what are they and are they paid, trial or free programs? If paid, will you verify its authenticity? If trial, what is the cost to continue its use?
This is very important because pirated software will land you in jail (ignorance is not a defense) and free software is worth exactly what you pay for it, nothing. A good "anti-x" program has hundreds of people working 24/7 to maintain the "definitions" and will push updates to their customers several times each day to keep their software up to date to defend your computer. That's very expensive and thus costs money.
- Do you plan to reinstall my operating system (ie. Windows)?
The easiest and fastest way to make a customer's computer run properly and rid of infestation is to put a new install of their operating system on it and hand it over. The problem with that is now you have to completely recreate your computer environment not to mention you would lose all your files. This should be done as a last resort only and to give you an idea of a last resort, I've done this about 5 times in the last 1,000 or so repairs.
- Warranty on your services? For reference, ours is 90 days on any service.

Q. What questions should customers think through before talking to professionals about their project?

A. That it is a profession and not a "gig". I liken the modern day computer tech to the old TV repairman. There's always someone around who knows a little more than the average person but they usually do more harm than good. Stick to a qualified tech and thank your friend, neighbor or family member for the offer but decline.

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