FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I price most projects as a flat, fixed fee rather than by the hour, so you know the full cost before any work starts and there are no surprises. Every quote begins with a free, no-obligation chat so I can understand your needs and scope it accurately.
- What is your typical process for working with a new customer?
My process is simple and keeps you in the loop at every stage: We start with a free, no-obligation chat so I understand your business, your goals, and what you need from the site. I send a simple plan and a flat quote with clear scope and milestone pricing, so you know exactly what to expect before anything begins. Once you approve and the deposit is in, I gather your content (text, photos, and branding) and map out the page structure. I design the layout and share it for your feedback. Two rounds of revisions are included, so we get it right together. I build out the full site, add any integrations like payments, client portals, or contact forms, and polish all the wording. We do a final review, then I launch the site and give you a short training walkthrough so you can manage it with confidence. You get 14 days of post-launch support to fix anything, plus an optional care plan if you want ongoing updates down the road. No surprises, no jargon, and clear communication from start to finish.