FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do have a minimum service charge to come onsite to inspect/diagnose/estimate the job. However, if you choose to move forward with one of our repair options presented, that service charge is waived in lieu of the price of the repair.
- What is your typical process for working with a new customer?
Our typical flow is to gather as many details as possible from the customer ahead of time, preferably with photos or video as well. Some jobs can be estimated before arriving onsite, while others cannot be based on the circumstances. Once we arrive onsite we will inspect/diagnose the issue, explain the situation to the customer as clearly as possible, then present a few options/prices on how to proceed. We like to inform our customers as much as possible, then empower them to make the best choice for their situation and budget.
- What education and/or training do you have that relates to your work?
Years of formal education, and decades of learning on the job.