Rachael Travis says, "I had a very unusual and traumatic event happen at my home. My 9 week old kitten went into a vent that was under a vanity in the bathroom and went through all the ductwork and somehow bypassed all parts of the HVAC and stopped at the fan. Of course, when the fan was turned on, it killed her. JASON came out, in conjunction with Lee Company. He was so respectful and so kind about the situation. I cried from the moment it happened until a day later when they could get there together and was still crying when I let them in which Im sure was a little awkward for them but they were just so nice and so sympathetic. JASON even asked me if I wanted to keep her body for burial. I didnt bc I just didnt want to see her that way but it was amazing of him to even think of that for me. I cant say enough about how wonderful and compassionate he was in this situation. I know this company usually deals with wild animals where people are not as emotionally involved so it was a relief to see someone be able to adjust to the situation. -Ashlee Olson"See more
