FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We always strive to give you an accurate quote upfront based on the information you provide. Our goal is to be transparent and avoid any surprises. If, once on-site, we discover that additional parts or labor are needed, we’ll explain everything clearly and get your approval before doing any extra work. Your satisfaction is always our top priority—we want you to feel confident and informed every step of the way. No hidden fees, no pressure—just honest, reliable service you can trust.
- What is your typical process for working with a new customer?
When working with a new customer, my goal is to make the process as smooth, efficient, and stress-free as possible. I start by asking as many questions as needed to fully understand the situation—whether it’s a lockout, rekeying, lock repair, or installation. This helps me determine the exact tools, parts, and materials required before arriving, so I can complete the job in one visit whenever possible. Clear communication upfront allows me to provide accurate estimates, minimize delays, and ensure you get the right solution for your needs. Your time and security matter, so I always aim to come prepared and ready to get the job done right.
- What education and/or training do you have that relates to your work?
Locksmith License Low voltage license Clear star security network