FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Spotlight Janitorial, we believe in fair, transparent pricing with no hidden fees. Our rates are based on the size of your space, the level of cleaning needed, and the frequency of service. 🧼 Residential Carpet Cleaning – We recommend scheduling a free walk-through to assess the area and provide an accurate quote based on your carpet’s condition, square footage, and any specific concerns like pet stains or high-traffic areas. 🏢 Commercial Carpet Cleaning – For office spaces, retail locations, or other commercial properties, we offer customized quotes following an on-site walk-through. This helps us understand the layout, foot traffic, and any special requirements before providing a detailed proposal. 💰 Discounts Available We offer discounts for: • Recurring services (weekly, bi-weekly, or monthly) • Seniors and military members • Multi-service bookings (e.g., carpet + general janitorial) You’ll always know what you’re paying for—and why. No surprise charges. Just honest, dependable service.
- What is your typical process for working with a new customer?
We make it easy and professional from start to finish: 1. Initial Contact – We speak with the customer to understand their needs and set up a walk-through if needed. 2. On-Site Walk-Through – We visit the space to assess its size, condition, and any special requirements. 3. Custom Quote – Based on the walkthrough, we provide a detailed, no-obligation quote with clear pricing and scope. 4. Scheduling – Once approved, we work with the customer to schedule service at a time that works best for them. 5. Service Execution – Our trained team shows up on time and delivers high-quality, professional cleaning. 6. Follow-Up – We check in after the job to ensure satisfaction and discuss any future needs.
- What education and/or training do you have that relates to your work?
At Spotlight Janitorial, our team is trained in industry-standard cleaning protocols, including OSHA safety compliance, chemical handling, and sanitization procedures for medical and high-traffic environments. We also stay current with continuing education in green cleaning techniques and equipment use. Our experience spans over [12] years, with hands-on work in both residential and commercial settings. Whether it’s carpet care or post-construction cleanup, we bring professional knowledge and certified best practices to every job.