Keter-Royale Restorations, LLC
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Hired 71 times
6 years in business
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Bathroom expansion with kitchen dinette add on
Photos and Videos
33 photos and 1 video
Drywall Installation and Hanging
We could not be more pleased with the drywall work completed for us by Mark and Keter-Royale Restorations. We had our entire dining room walls drywalled, most of our kitchen walls, the master bathroom, and several ceilings throughout the house. Mark was very kind in helping us decide on what would be best for our needs. Through the remodeling process, we have hit several snags with other projects that resulted in the drywall work changing, either adding additional work we did not foresee before all the electrical and plumbing or just having to push the work back because we were behind schedule. Through all of our setbacks, Mark was kind, understanding, and flexible with us the entire time. He came out to the house three separate times to look at questions we had before he began the project. Once he began the work, he was fast, stayed on schedule, was very communicative, and left the house clean every day (often cleaner than he found it). Compared to other subcontractors we have dealt with, I cannot speak highly enough of Mark's work and professionalism. As people who know very little about this process, he was understanding, patient, and willing to answer any of our questions, even unrelated to the drywall work. We were thrilled with his work and would hire him again in a second!Jul 10, 2016Verified
I liked the entire project experience. From the day Mark answered my inquiry on thumbtack, his professionalism showed through. He offered me a detail quote on dividing the job into" possible to do segments", has answered all my questions, has talented people working for him, and communicates time changes when necessary. We are not quite done yet, but what is, is great. I'm looking forward to the end results. . The project is making a half bath into a full bath, and some other tile work.Jul 27, 2017Verified
Drywall Repair and Texturing
Mark and team did an awesome job! Very professional, honest and a great value. I’d highly recommend him.Apr 24, 2020Verified
I was on a timeline, and Mark fulfilled his word to me and finished up as I needed him to. The work was done well and his crew was great.Aug 24, 2019
Drywall Installation and Hanging
My total experience was great, price was fair and didn't change. Work quality was truly top notch, And communication was always easy and responsive. Would highly recommend them to everyone including my family. We will definitely use them again.Mar 22, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Yes, we do have a standard pricing system. Generally speaking, I break projects down into the component parts, and have a price unit of measurement [sq ft for tile, per sheet of drywall of installation and finishing, per sq ft for framing, per door for door hanging] or a price range based on the work to be done [such as in drywall patching, cabinet installation, fixture installation - bathrooms, etc].
- What is your typical process for working with a new customer?Typically, I contact the client to set up a meeting where we will discuss their project and their expectations. Based on my expertise, I will give them advice when they either ask for it, or when I sense they may need it. After going over the project scope, I will either calculate the price for them on the spot, or if there are variables [usually involving the cost of special fixtures - such as in bathroom remodels] I will send them the price in the form of a proposal by email. Regardless of when I give them a price, I always prepare a work proposal for them, and send it to the potential client by email. I ask them to return it to me signed, if they accept. If they decide not to accept it, it is always appreciated if they kindly let me know. If they accept the proposal, and return it to me, then we schedule a tentative start date. Down payments [and payments in general] can either be paid by check, cash, or credit card [we have a secure online portal]. The key thing about all our clients is that we do our best to always ensure that they are happy with our services. Even if the work doesn't come out "perfect", we care deeply that the client experience is one that they will remember, for good.
- What education and/or training do you have that relates to your work?As the business owner, I have 12 years of experience as a home improvement contractor. While I have always emphasized high quality work, even more so I emphasize top notch customer service. I believe that the key to great customer service is communication - listening to the clients needs, concerns, and questions, while providing the best solution [even if it means referring the client to another professional]. My work related experience began in painting, proceeded to drywall patching, then to drywall installation/finishing and larger remodels [bathrooms, kitchens, apartments, etc] and their component parts. My painter has 20 years of experience, and has the skill to provide excellent paint finishes, an eye for detail, and a love of customer satisfaction. My electrician, who also assists me in other general tasks when needed, was certified in Michican as a union journeyman electrician, and is presently waiting for his electrical license in Tennessee [all tests have been passed, paperwork and monies submitted]. My drywall taper has 40 years of experience and it shows in his work. Beautiful drywall finishing, skim coating, and pleasant customer service experience.