Pol's Heating and Cooling
Pol's Heating and Cooling

Pol's Heating and Cooling

Top Pro

Offers remote services
Discounts available
Offers remote services
Discounts available
$69/on-site estimate

(waived if hired)


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Zip code
Type of water heater

Responds in about 34 min

Introduction: 21 YEARS OF HVAC EXPERIENCE At Pol's Heating and Cooling, LLC we value our customers as family. We are locally owned and operated, which allows us to adhere to our core values and beliefs. You can count on us to give you the best service in the industry. We are committed to serving the greater Knoxville area with honesty, integrity and loyalty as your comfort experts. Our technicians have been trained at prestigious heating, ventilation and air conditioning HVAC schools. At Pol's Heating and Cooling, we keep up to date with the latest technology and code requirements. We provide ac repair and preventive maintenance, ac installation and replacement, heater repair and preventive maintenance, heater installation and replacement, mini split service and replacement, duct work repair and replacement, indoor air quality solutions, with budget friendly options. To ensure 100% satisfaction, we provide a lifetime workmanship warranty on any work performed. Our office staff is friendly and determined to provide the best service to our customers 24/7/365. We look forward to you becoming a member of the Pol's Heating and Cooling family.
Overview

Current Top Pro

Hired 35 times

Serves Knoxville, TN

Background checked

4 employees

4 years in business

Payment methods

Cash, Check, Credit card, Venmo, Zelle

Social media

Facebook

Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Featured Projects

15 photos

  • Before and After New Installation

    Water Heater Installation or Replacement

Specialties
Type of water heater

,

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Exceptional 5.0

25 reviews

5
100%
4
0%
3
0%
2
0%
1
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Read reviews that mention:


Russell D.

Central Air Conditioning Repair or Maintenance

They may have the best communication of any contractor I've ever used. They diagnosed a couple major issues with a low end heat pump, and offered a repair and replace option. I went for replacement to end the suffering we've had from this unit. They just finished installing our new Trane heat pump with a 10 year parts and labor warranty. All 3 techs I worked with were outstanding, friendly, and someone you felt like you could trust to be in your house. Pol's is now solidly at the top of my go-to contractor list. Thanks!
Pol's Heating and Cooling's reply
Thank you so much Russell for your kind review! We are so happy to hear of your satisfaction. We aim to please. We look forward to working with you for many years to come!
Nov 30, 2021
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Verified
Chris n.

Central Air Conditioning Repair or Maintenance

Impressed in every way. Called with a failing AC unit and they were able to get out to check it promptly. Unfortunately, we had to replace the unit (18 years old), but I was thoroughly impressed with Nate’s knowledge of the industry. I really appreciated him physically showing me everything that was wrong with the unit while explaining in detail the reasons it needed to be replaced and changed in some ways to provide the correct amount of air to different parts of the house. We had been patching it here and there over the last 4 years so I wasn’t surprised it was on its last leg. They were able to schedule an install just a few days later and it was top notch service. Nate, Michael, and Justin were professional and all around good people. They took the time to explain what they were doing and were very careful to keep everything clean while truly respecting our house. I truly appreciate how easy they were to work with and got the feeling that they really care about their customers and the community. I will highly recommended them to all of my friends.
Pol's Heating and Cooling's reply
Chris thank your for your kind words and taking the time out to leave us a review!! We take great pride in our workmanship and value every customer as family, it was a pleasure working with you, if you ever need anything in the future please don’t hesitate to give us a call
Apr 12, 2021
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Verified
Tim C.

Central Air Conditioning Repair or Maintenance

Couldn’t ask for a better experience very knowledgeable and answered all the questions I wanted to know and welcome us to the family
Pol's Heating and Cooling's reply
Thank you Tim for your review and kind words !!! I’m happy to hear of your 5 star experience with us !!! I’ll definitely pass down your kind words to my staff. We take great pride in customer satisfaction and welcome to the Pol’s family!!! If you ever need anything in the future please don’t hesitate to give us a call, have a great weekend !!!
Sep 11, 2021
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Verified
Ashley P.

Duct and Vent Repair

We just moved here and found out that there was damage (holes) in some of the ductwork in our crawl space. Nathan came out and looked at it, quoted me and the next day had a team fixing it. I will say, the original quote didn’t include all of the work/repairs they did and it was extremely kind and generous of them. Extremely professional and worthy of countless more jobs. Big shoutout to Michael and Joe (I think) for taking such good care of us!
Jul 7, 2021
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Verified
Keith F.

Central Air Conditioning Repair or Maintenance

These guys are very honest. I like how they take time to explain the process and give you options to make good decisions.
Pol's Heating and Cooling's reply
Thank you Keith for your review. We take pride in treating our customers like family and want the very best for them.
May 20, 2021
·
Verified
Credentials
Background Check

Kelly Pol

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Our Pricing is competitive and fair.

  • What is your typical process for working with a new customer?

    We offer same day service and 24 hour emergency services and a lifetime workmanship warranty on all our work.

  • What education and/or training do you have that relates to your work?

    Our experts have over 21 years of HVAC experience and are Universal EPA certified. They are also trained and certified for high efficiency communicating systems on all brands of equipment.

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