Pol's Heating and Cooling

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Introduction

21 YEARS OF HVAC EXPERIENCE At Pol's Heating and Cooling, LLC we value our customers as family. We are locally owned and operated, which allows us to adhere to our core values and beliefs. You can count on us to give you the best service in the industry. We are committed to serving the greater Knoxville area with honesty, integrity and loyalty as your comfort experts. Our technicians have been trained at prestigious heating, ventilation and air conditioning HVAC schools. At Pol's Heating and Cooling, we keep up to date with the latest technology and code requirements. We provide ac repair and preventive maintenance, ac installation and replacement, heater repair and preventive maintenance, heater installation and replacement, mini split service and replacement, duct work repair and replacement, indoor air quality solutions, with budget friendly options. To ensure 100% satisfaction, we provide a lifetime workmanship warranty on any work performed. Our office staff is friendly and determined to provide the best service to our customers 24/7/365. We look forward to you becoming a member of the Pol's Heating and Cooling family.

Overview

Hired 75 times

Serves Friendsville, TN

Background checked

4 employees

7 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.

Social media

Facebook

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2022

2021

Featured Projects

16 photos

Before and After New Installation
Window, Wall, or Portable AC Repair or Maintenance

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Excellent 4.9

38 reviews

5

95%

4

3%

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0%

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2%

Read reviews that mention:

Kyoko Y.

Feb 22, 2024

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Hired on Thumbtack

Mark was the one who is eager to educate the clients. Other companies did not like time consuming and procrastinating customer, like me, but Mark always called me and answered all my questions. First he suggested the lowest price unit and I didn’t like the number of SEER rating, then he recommended better efficient unit that qualified tax rebates for $2000. This is big impact. I appreciate Mark told me that and it was only him told about it. I love my new unit indeed that is quiet and has moisture control in it. Pol’s maintenance program is also very reasonable. I really satisfied Pol’s more than 100%.

Details: Repair • Unit won't turn on or off • Outside • Outside • House

Central Air Conditioning Repair or Maintenance

Arpit G.

3 weeks ago

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Hired on Thumbtack

Showed up on time, identified and fixed the issue in a few minutes. Great experience

Details: Repair • Outside • Ground floor • House

Central Air Conditioning Repair or Maintenance

Russell D.

Nov 30, 2021

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Hired on Thumbtack

They may have the best communication of any contractor I've ever used. They diagnosed a couple major issues with a low end heat pump, and offered a repair and replace option. I went for replacement to end the suffering we've had from this unit. They just finished installing our new Trane heat pump with a 10 year parts and labor warranty. All 3 techs I worked with were outstanding, friendly, and someone you felt like you could trust to be in your house. Pol's is now solidly at the top of my go-to contractor list. Thanks!

Details: Repair • Attic • Ground floor • House

Pol's Heating and Cooling's reply

Thank you so much Russell for your kind review! We are so happy to hear of your satisfaction. We aim to please. We look forward to working with you for many years to come!

Central Air Conditioning Repair or Maintenance

Ashley P.

Jul 7, 2021

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Hired on Thumbtack

We just moved here and found out that there was damage (holes) in some of the ductwork in our crawl space. Nathan came out and looked at it, quoted me and the next day had a team fixing it. I will say, the original quote didn’t include all of the work/repairs they did and it was extremely kind and generous of them. Extremely professional and worthy of countless more jobs. Big shoutout to Michael and Joe (I think) for taking such good care of us!

Details: A month ago or longer • Heating and cooling • Flexible non-metallic material • Single-level building • House

Duct and Vent Repair

Adam C.

Jun 16, 2022

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Hired on Thumbtack

Excellent service by owner. Same day response and repair. Will definitely hire again!

Details: Routine Maintenance • Only warm air is blowing from the vents • Outside • Ground floor • House

Pol's Heating and Cooling's reply

Thank you Adam for your awesome review. We aim to please and look forward to working with you in the future.

Central Air Conditioning Repair or Maintenance

Credentials

Background Check

Kelly Pol

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our Pricing is competitive and fair.
What is your typical process for working with a new customer?
We offer same day service and 24 hour emergency services and a lifetime workmanship warranty on all our work.
What education and/or training do you have that relates to your work?
Our experts have over 21 years of HVAC experience and are Universal EPA certified. They are also trained and certified for high efficiency communicating systems on all brands of equipment.

Pol's Heating and Cooling

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