This pro has verified their business license with Thumbtack.
Licensed
This pro has verified their business license with Thumbtack.
Repairs needed
Responds within a day
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About
Smith Roofing is not your average local roofing & exterior company. We are truly a service-based roofing company that always puts our customers first, and our reviews speak for themselves. From our fully trained and background-checked roofing specialists to our experienced office staff, we stand behind our work 100%. We back that up with the industry's best warranties. Work with us, and you will not be disappointed!
• Thumbtack Top Pro Status
• 920+ 5-Star Reviews in Google
• Better Business Bureau A+ Complaint-free Record
• NextDoor Neighborhood Fave — Best Home Services
• Home Advisor Elite Service Award
• CityView Best of the Best Top 3 Residential Roofers
• Angi Top rating — Exceptional Customer Service
• TAMKO Pro Diamond Certified Contractor
• James Hardie #1 Top-rated Roofing Contractor
• Owens Corning Platinum Preferred Contractor
Overview
Current Top Pro
Hired 36 times
Serves Knoxville, TN
Background checked
License verified
35 employees
10 years in business
Business hours
SunClosedMon8:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Stripe.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2024
Credentials
License verified
BC-Bsm – Contractor – Small Commercial
License state: TN
Background checked
Passed by Christopher Smith on May 28, 2024.
Services offered
Repairs needed
Building height
Single-level
Two-story
Three-story
High-rise
Current roof material
Asphalt shingles
Metal
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Great 4.8
75 reviews
5
92%
4
3%
3
3%
2
0%
1
2%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Brian J.
Aug 25, 2025
•
Hired on Thumbtack
They did a great job on our Lakehouse roof. Really extraordinary. But the best part was the consistent communications. They sent pictures and texts with updates. Everything was done on schedule and completed when they said it would be.
Details: Replace old gutters • 2,000 - 3,000 sq ft • Three-story building • Residential • I would like to discuss with the professional
Smith Roofing & Exteriors's reply
I appreciate your kind words, Brian! The Smith crew will be thrilled to hear it. Keep us in mind for your next project.
Gutter Installation or Replacement
Richard L.
Dec 31, 2024
•
Hired on Thumbtack
At my second home in Gatlinburg, I was having a drainage problem on my shingle roof around my chimney. May be a missing piece of flashing between the gutter and the chimney - when it rains or the snow melts water comes down between the chimney and the gutter resulting in mold forming down the T-111 siding on the chimney. Yes, this was a tiny job but the water will eventually cause more problems. Not a problem for Smith Roofing - they cut a slit for new kick out flashing to be installed, then they installed new white custom bent kick out flashing, sealed off any exposed fasteners and left a clean job site. They were professional every step of the process, arrived on time and finished very quickly. When I have any future roof problems, I will call Smith - they are very good
I contacted Smith Roofing and exteriors when we started finding shingles in our yard. Chris McBride came out and took photos and drone footage for us to show us the damage to our roof. He spent a good amount of time here with us, telling us what was going on with our roof what needed to be done and what he recommended. Chris was very knowledgeable, and I was confident after speaking with him that I had a grasp on what needed to be done and why. I contacted my insurance company and worked with them directly, but Smith Roofing and exteriors was more than willing to work with them on my behalf, they made contact with the adjuster, sent photos and videos, and made themselves available for any questions that the adjuster had. Brad Tindall, and his crew showed up yesterday to replace my roof. Brad called me the night before to let me know when they would be there and they arrived right on time. Brad was courteous, professional, and knowledgeable, and kept me informed on any issues or additional needs outside of the contract that I had signed. The crew worked quickly and efficiently and Brad and his crew did an excellent job cleaning up all the debris, you almost couldn’t tell they were here save for the brand new roof! During the final walk-through, Brad showed me photos of the roof and noted a few other issues with my home that I was unaware of. Needless to say, I will be hiring Smith Roofing and exteriors again. I had an excellent overall experience. I feel like the value of the work, and the materials was very high and priced fairly. Chris and Brad are great communicators and kept me informed throughout this entire process, which is very important, especially with such a big project as installing a new roof. I highly recommend this company as they were an absolute pleasure to work with.
Details: Shingles or tiles need to be repaired or replaced • Two-story building • No, the project is not covered by an insurance claim • Residential
Roof Repair or Maintenance
January T.
Apr 3, 2025
•
Hired on Thumbtack
Smith was very communicative. I did not choose them to be my roofer as I "found the one" just prior to their quote and had to cancel our appt.
Details: Partial roof replacement • Roof lifespan is over • One story • 1,000 - 2,000 sq ft • 20 - 30 years old • Metal • Home
Smith Roofing & Exteriors's reply
So happy to hear your kind words, January. Feel free to reach out in the future if we can help using any of our other exterior services.
Roof Installation or Replacement
Jaque E.
Sep 27, 2024
•
Hired on Thumbtack
Even with all these downpours this past week, all the gutter drains worked so much better after getting the leaf filters installed.
Details: Install gutter guards • 1,000 - 2,000 sq ft • Two-story building • Residential • I would like to discuss with the professional
Gutter Installation or Replacement
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is very competitive within the current market against other roofing companies. You will receive very accurate project estimates with "basic, better, best" pricing, Apples-to-Apples price matching, and financing options. You can be confident that your estimated price is the best for you and your budget.
What is your typical process for working with a new customer?
After having one of our roofing professionals come out and give you a free estimate, new customers can then expect to get an accurate estimate in the coming days. If this estimate is approved, then our team will reach out and set a date to start your project at everyone's earliest convenience.
What education and/or training do you have that relates to your work?
Our team has over 20 years of experience within the industry. We hold our general contractors' license, which we had to pass multiple exams testing our knowledge of different materials and other knowledge within the industry.
