The good: David Munns came to our home to review a large job. He quoted a very reasonable price. He showed up daily around 8-9 and worked till about 3-4 pm. David assured us he could get the job done right. We made sure he knew that we would supply anything he needed to get it done. He was also able to purchase paint at a great price.
The Bad: David Munns suggested that we use flat paint instead of shiny because if we didnt he said that we would see every flaw in the paint. But we wanted eggshell because the paint was for kitchen and dining area and you can't wipe down flat paint if food spatter gets on it. We went with his recommendation at first before we understood this about dining areas. The flat paint did not look good though and the colors didn't look the same as the samples when applied to the walls. We purchased more paint for the second coat in eggshell. However after he painted the first coat we noticed that he had got paint all over the cabinets and our white trim, He also had assured us that he could paint over the wallpaper, had done it plenty of times before and it would look alright. He said that he and would peel back, sand and mudd the edges before painting them but he neglected to do so and it was looking pretty bad. All around our trim and the edges of the walls look terrible with the flat flaw covering paint. Also noted but not even mentioned to him cause we were trying to be easy going, was nail holes not filled in or sanded down just painted over leaving rough places and holes. Things we had agreed to be done before the job started.
The terrible: I would have worked with all this but when we pointed this out and asked him about these things, he assured us he would fix it, we accepted that from him but then instead, he took offense to our having questioned his work and left without telling us that he was going. We were astonished that he would do that and it seemed very unreasonable to get so upset. After all we were paying him a lot of money for the job and just wanted to make sure it was done appropriately. He left more work to be done than when he started.
David seemed personable but he didn't explain things well and took it personal when we asked him questions even though we assured him we just wanted to be on the same page and make sure the final result came out right. He seemed to want to cut corners instead of doing it right and as agreed. He blamed the builders any time we pointed out anow area saying that they had done a poor job when building our home. After Mr. Munns suprised us by leaving suddenly I tried to call and messaged him asking him to come back and tried to work things out but he didn't respond.
We are very dissapointed and feel that Mr. Munns was unprofessional in his dealings with us just quitting like that. We thought we were fair with him and we also spoke calmly and nicely to him when asking him questions and pointing out what we wanted fixed. We paid a deposit and now have to dispute those charges minus paint costs and have other painters come in to finish the job and fix our cabinets. I would not recommend Liberty Painting to anyone. I didn't want to have to leave a bad review I actually hate this and wish Mr. Munns would have just stuck it out and tried to talk to us. We like to think we are on the same team and that's how it could have been. I hope he was just having a bad day but unfortunately that left us in a poor position that is gonna cost us to fix it.