FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, upfront pricing with no hidden fees. Before starting any work, our certified HVAC professionals will provide a detailed estimate so you know exactly what to expect. We often run seasonal promotions and offer special discounts for new customers, veterans, and seniors. Our pricing reflects our commitment to high-quality service, reliable parts, and long-lasting solutions. Financing options are also available to help make comfort affordable year-round.
- What is your typical process for working with a new customer?
Initial Contact – Once you reach out, our friendly team will promptly follow up to understand your needs and schedule a convenient appointment. On-Site Assessment – One of our licensed HVAC technicians will arrive on time, assess the issue or project, and explain your options clearly. Upfront Estimate – We provide transparent, upfront pricing before any work begins.
- What education and/or training do you have that relates to your work?
Our team is made up of licensed, insured, and highly trained HVAC professionals. Each technician completes extensive technical training, stays current with EPA and HVAC certification requirements, and receives ongoing education to stay up-to-date with the latest in heating, cooling, and indoor air quality systems. Aire Serv is a Neighborly® company, which means we adhere to nationally recognized standards and best practices for safety, quality, and customer care.