FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent pricing will be provided the same day as the initial inspection.
- What is your typical process for working with a new customer?
1. Initial Contact: - Promptly reach out to gather information about their needs. 2. Inspection: - Arrange a convenient time for a complimentary inspection. - Conduct a thorough assessment of the damage or needs. 3. Proposal: - Create a detailed scope of work. - Discuss the process and answer any questions. - Provide detailed estimate with costs and timelines. 4. Agreement: - Finalize the agreement with signatures. - Collect a deposit and schedule a start date. 5. Execution: - Begin the project and provide regular progress updates. - Address any concerns. 6. Completion: - Conduct a walkthrough with the customer to ensure satisfaction. - Offer ongoing support for future needs or questions. - Collect final payment.
- What education and/or training do you have that relates to your work?
IICRC certified in water damage restoration and mold remediation.