- What should the customer know about your pricing (e.g., discounts, fees)?
Dryer vents run so differently from home to home (i.e., length, shape, number of turns/elbows, ease of access...etc.), so we offer a FREE, no-obligation, initial inspection prior to any work being done. During the inspection, the technician will take several "before" photos of the inside of the dryer vent--both from the starting point (inside the laundry room) and the termination point (usually on the roof or the side of the home). After the inspection, the technician will go over the details of what he finds and then you decide what you would like him to do from there. No pressure, no gimmicks--we just want you to know what's going on so you can make an educated decision as to what you want done and then you tell us what you'd like us to do. We're always happy to help, however and whenever possible.
- What is your typical process for working with a new customer?
Schedule a day and time for your FREE, no-obligation, initial inspection. We schedule in two-hour blocks, so the technician will call or text you 20-30 minutes prior to his arrival. Our initial inspection is FREE and will generally take 10-15 minutes to complete. After the inspection, the tech will go over the findings with you (including showing you all the "before" pictures) an estimate of how long the work will take and give you an exact price quote for whatever work is recommended. Then, you tell the technician what you would like done. If you have any work done, we will email your invoice and include all the "before" & "after" pictures (within 1-2 business days).
- What education and/or training do you have that relates to your work?
We are North Texas' first "Dryer Vent Specialists". We've been doing nothing but dryer vents since 2009 and have cleaned, repaired, rerouted and installed tens-of-thousands of dryer vents across the DFW Metroplex. We help you dry laundry faster and safer. Guaranteed.