FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the type of service, project size, travel distance, parts, and the time required to complete the work. We provide clear pricing before starting. Parts, hardware, devices, cables, ink, toner, and replacement components are not included unless stated. For on-site service, a minimum service charge may apply. For larger projects, we can provide an estimate after reviewing the scope.
- What is your typical process for working with a new customer?
We start by asking a few questions about the issue, the devices involved, and the customer’s goal. When possible, we review photos or details before the appointment. During the visit, we diagnose the problem, explain the options, and complete the work as efficiently as possible. After the job, we make sure the customer understands what was done and how to avoid similar issues in the future.
- What education and/or training do you have that relates to your work?
Our team has hands-on experience in IT support, networking, computer troubleshooting, Wi-Fi setup, smart home technology, and small business network support. We work with routers, switches, firewalls, access points, computers, printers, cameras, and smart home devices. We continue learning and staying current with modern technology so we can provide practical and reliable solutions