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Hired 237 times
12 years in business
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Computer not turning on,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Secret Simple Computer told me my computer was toast. I was told to buy another computer. For this I paid $25. I took it to another repair shop, paid $80 and it's working fine now.Nov 6, 2017VerifiedSecret Simple Computer Repair's reply
Robert I am glad you found a miracle maker in town who was able to do what I have not had success with over the last several years! My experience has been that when ever liquid of any kind (water, milk, soda, beer, etc...) gets past the keyboard into the motherboard area on Macbook Air laptop computers that even after carefully cleaning it out, drying it, and reassemble they just never worked for me and my clients! Thus when I came and inspected the Macbook you had me look at I diagnosed it beyond my ability to save since it had milk (soymilk almond milk, etc) all over inside on the motherboard and ssd and fan and cpu and processor and battery! Am glad you found someone else to help with this, would like to know who they are so I can find out what they did! Messaged you. :)
Shane was quick to respond to help get my computer working again. He came to me and was very easy to work with. He explained everything along the way so I wasnt concerned with anything. He was incredibly professional and I am so grateful for him repairing my computer at a terrific cost. Thanks Shane!!!Feb 5, 2018Verified
Last weekend, my router, emails and computer were all hacked. I contacted Thumbtack Sunday at 6 am thinking that I would leave a message. About three minutes, after Thumbtack; Shane from Secret Simple Computer Repair called and we set up a time for him to come to my home. I would highly recommend him; he is very well versed from the training he participated in, he was on time, personable and most importantly, he fixed all of the devices that were hacked! Shane is my new BF; even my cat loved him which is very unusual! Don't think twice about contacting him, he is the best computer expert I have ever had. Thanks, Shane!Mar 10, 2017Verified
Shane did a fantastic job on my computer repair! I had never met him before so I was more than a little scared about handing over my whole computer without knowing where it would be but Shane is friendly and considerate so it didn't take him long to win me over. More importantly, he did a great job, very quickly and for the flat rate he promised over the phone. The computer works like new and I got it back the next day. Bottom line; Shane is very capable and considerate and he does exactly what he says he will do. I would not hesitate to recommend him for my friends and family and I will definitely use his services again.Jul 19, 2016Verified
My ordeal with Shane Anciso, owner of Secret Simple Computer Repair began on 3/21/18 when he initially quoted a price of $125 to replace the cracked screen on my $900 Asus Zenbook laptop, undercutting a quote of $140 I'd received from Gadget Repair whom I was scheduled to meet with that day. During Shane's inspection of my laptop (at Dunkin Donuts) he cracked the screen much worse than it was then said it would cost $190 to replace it instead of the $125 he'd originally quoted (btw, he was 40 minutes late to our first meeting.) I remember wondering if the additional damage was intentional to make sure I used him instead of Gadget Repair. He ordered the part and came to my home the morning of 3/26/18 to install it (arriving 20 mins late). I told him my daughter was asleep upstairs so please keep it quiet. He constantly spoke excessively loud throughout his time there as if he was oblivious to my request then when he'd finished the repair he began to loudly pop the bubble wrap that came with the screen. When I looked around at him like,"What are you doing," he sheepishly apologized, said he loved bubble wrap and stated, "That's the first unprofessional thing I've done all day, " like it was an achievement. As I was inspecting the repair I noticed that when I opened the laptop the screen separated from the frame and I could literally see inside the laptop. He blamed it on the "crappy way the replacement screen was made" (his exact words), and said he had to pry the plastic part away from the old screen to reuse with the new screen. The part he pried off was rippled and bent from where he pried it apart. After seeing I was very unhappy with the results he said he would order some special glue and finish the repair when it came in. He actually tried to leave before I noticed the screen was not holding to the frame. We agreed to meet at Dunkin Donuts again at 2pm on 3/29/18 so he could apply the glue, and at 12;14pm I get a text saying, "Make it 3pm. See you then. Shane," with a smiley face. I texted him okay, but I had other plans that were being affected my the last minute change. I got there at 3:05pm and he was there waiting. When he'd applied the glue and gave my laptop back this time it was creaking and I could literally see where it didn't line up anymore. It was crooked in places and when closed there was a gap on one side of it, front and back. There was dirt under the screen that couldn't be cleaned and he said he wasn't sure if the glue would hold ( it looked to me like he'd used too much glue... see photo). He then suggested taping it to make sure it held together until it dried, but when I asked him who would remove the tape he had no answer. It was at this point he offered to give me my money back, which he refunded from his phone right then. When I got it home, I noticed there was white light bleeding out the right border of the screen, and can also sometimes be seen along the bottom of the screen as well. I left a message with Shane and he ignored me for 3 days. He finally responded and sent me a link to a screen on Ebay and said if I bought it he would install it. I told him I'd pay for it once it was installed and he agreed, but when I didn't hear from him again for several days I sent him another text complaining about his work ethic and abilities. I suggested maybe we should reconsider splitting the replacement cost of the laptop since he'd mentioned replacing it earlier at Dunkin Donuts. I told he would then get the Asus. I don't feel I should be left in a worse position than when I started. Days later he responded, he'd given me a refund so we were done. My laptop looks horrible (see photos), and I'm still afraid to remove the tape. DO NOT use SHANE ANCISO! He will ruin your computer, give you your money back, and then absolve himself of all responsibility and damages. Ken CApr 21, 2018Verified
License Type: Legal Service Contract - Sales Rep (TX)
- What should the customer know about your pricing (e.g., discounts, fees)?Flat rate based on years of experience, most of the time starting at $75, and rarely by the hour.
- What is your typical process for working with a new customer?Phone call, text the address, confirm appointment, meet client, work around pets, children, environment, parking, and guests. Usually resolve issues onsite in less then 4hours, on average 2hrs.
- What education and/or training do you have that relates to your work?Years of training hands on since 1999 working on neighbors' computers. Training as a Identity Theft risk management specialist. Worked over a year hands on with remote support agencies on troubleshooting tech related issues for several states for over a year.