FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is tailored to each project to ensure fairness and transparency. Final costs depend on the size, scope, and level of detail required — larger or more complex jobs may need additional time and materials to achieve lasting, high-quality results. We’re always happy to provide a clear, detailed estimate upfront so you know exactly what to expect before any work begins.
- What is your typical process for working with a new customer?
At Golden Stain, we keep the process simple, transparent, and collaborative so every customer feels confident from start to finish. Our typical process includes: 1. On-Site Estimate – We schedule a visit to assess your space, take measurements, and understand the full scope of work. This helps us provide an accurate and customized estimate. 2. Consultation – During the same visit, we discuss your vision, preferences, and any specific requests while offering professional recommendations. 3. Detailed Estimate – You’ll receive a clear, personalized estimate via [email/text] for your review and approval. 4. Approval & Deposit – Once you approve the estimate, a 50% down payment is required to secure your project. Payment can be made via cash, check, or credit/debit card (a 4% processing fee applies to card payments). 5. Scheduling & Execution – After receiving the deposit, we promptly schedule your project and begin work, maintaining open communication and delivering high-quality results every step of the way.
- What education and/or training do you have that relates to your work?
At Golden Stain, our team combines professional training with years of hands-on experience to deliver exceptional results on every project. We’ve completed extensive training in wood staining, painting, and surface preparation, and we stay up to date with the latest products, techniques, and safety standards. Over the years, we’ve successfully completed countless projects for homeowners across Denver and surrounding areas, building a reputation for precision and reliability. This blend of technical knowledge and real-world expertise allows us to provide durable, high-quality finishes that stand the test of time.