FAQs
- What is your typical process for working with a new customer?
We love our clients and no two clients or homes are the same. Our attention to detail is what sets us apart from other cleaning companies. Our initial phone call is where we get to know you, what you’re looking for, and give you an immediate quote! We take very detailed notes during that first phone call and after every subsequent clean. That way we can tailor our cleans to exactly what you are looking for. Don’t feel like chatting? No problem! You can also get a quote and book on our website.
- What education and/or training do you have that relates to your work?
I have worked in customer service and hospitality for over 20 years. As a graduate of Cal Poly I was completely driven by the customer experience which is why everyone at Swept Up Cleaning Co. is absolutely obsessed with customer service. As a husband and father to two young children I know how crazy life gets. When you hire a cleaning company, it should be to relieve stress, not add to it. When you call us, we pick up the phone. We use email and text to remind you of upcoming appointments to make it as easy for you as possible. We show up when we say we will and if something happens and that changes we let you know immediately. Time is one of the most valuable things we have and how you choose to spend your hard earned money truly matters. Our team never forgets that and always strives to deliver a service worthy of both your time and investment.
- How did you get started doing this type of work?
When our family quickly grew to a family of four we knew we needed help keeping our home clean. I would call numerous cleaning companies and most never answered or even called back. They wouldn’t show up when they said they would and I could never get ahold of anybody. I knew there had to be a better way. Of all services, getting your home cleaned should be the most stress-free experience so I decided to open a cleaning company that my family and I would be thrilled to be a customer of.