FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing Summary for Our Limousine Services Our rates include all charges, ensuring no hidden fees. This covers fuel, tolls, and standard services. Special requests may incur additional fees. A deposit is required for bookings, and we follow clear cancellation policies. We accept various payment methods for your convenience.
- What is your typical process for working with a new customer?
1) Inquiry: Customers contact us for info or a quote. 2) Consultation: We discuss their needs and event details. 3) Quote: Provide a detailed quote with services and pricing. 4) Booking: Confirm the booking with a deposit and details. 5) Pre-Event Confirmation: Reconfirm arrangements before the event. 6) Service Delivery: Our chauffeurs arrive on time for the event. 7) Follow-Up: We check in post-service for feedback and satisfaction. This streamlined process ensures a tailored and smooth experience.
- What education and/or training do you have that relates to your work?
1) Chauffeur Training: Professional programs in safe driving and customer service. 2) Defensive Driving Certification: Techniques for passenger safety. 3) Customer Service Training: Skills for enhancing the client experience. 4) Vehicle Maintenance Knowledge: Basic maintenance and care understanding. 5) Local Area Knowledge: Familiarity with routes and traffic patterns. This background ensures we provide safe, reliable, and exceptional limousine services.