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Showed up late, not a good vibe. UPDATE: Read the response this counselor left for me. She immediately makes far reaching assumptions that I can't take feedback and that I'm not willing to "grow", which is insulting. Not only that, but she doesn't address why she was 10 minutes late to our meeting. This is the type of person you'll be dealing with if you hire her. Way better options out there.Jul 21, 2017Kathryn Armstrong, MA, LPC's reply
I am so sorry that my comments were insulting & hurtful to you; it was definitely not my intention & I can’t possibly know whether you that statement is true of you since your review was anonymous. As a counselor, my purpose is to help you not to hurt or insult you. I realize that with the last sentence of my response, I made it personal, which again I should not have done. I had plans to change it since I do not know who you are. My intention was to make the general statement I did make but to change the last statement to read “It is a possibility that the client may have had an issue with hearing this but since she chose to remain anonymous I cannot know for sure. A second possibility is that we were simply not a good fit. That occasionally happens to every counselor & it is not a negative statement about the counselor or the client. Some people work better together than others. In those cases, we will help the client choose another counselor with skills similar to those they originally chose us for.” However, after writing the first statement but before sending it, I had to leave my computer for a couple of sessions. It was during the transition time between sessions that I decided to definitely change the comment I had written, making it less personal; but when I returned to my computer, I realized I had accidentally hit the “send button” before I could proofread what I had written, add the second statement, & remove the personal comment. Again, I am so sorry that you were offended by the statement, but I understand & admit I was wrong to make it personal in light of your anonymity & ask your forgiveness. I thought that the fact that growth & change are hard was simply a fact of life & would not have been offensive to anyone. I did not address the 10 min because I had addressed it but am glad to answer it; but thank you for bringing it up again. Session times are only 50 min not 60 min; and 80 min not 90 min. These session lengths were established by the insurance industry years ago & all counselors, even those who don’t take insurance, abide by those sessions lengths for standardization of care. The counselor is allowed 10 min out of each session length to transition between sessions, for taking brief notes & attending to personal needs. On the rare occasions that I am actually going to be late showing up at the office due to a doctor’s appointment running late or being stalled in Austin traffic, things over which I have no control, the client is contacted & notified of the events causing the late arrival & offered the option to reschedule or wait. The same courtesy is offered to my clients. If they are running late, for whatever reason, I move my transition period to the front of their session so they don’t lose any of their session time.
She is a very experienced counselor with a direct approach and big heart, too. True healing is difficult and you need someone who truly has the expertise to unravel past patterns that may have been harmful to you or your spouse. If you have an aversion to pets, though, you may want to chose another therapist. Her dog is always part of the session.Sep 8, 2017Verified
My wife and I saw Kathryn 2 years before and we are coming back to her now for a tune-up. The first time we saw her we were impressed by her insight and sensitivity to our problems. Initially I was very uncomfortable with the idea of counseling but Kathryn made me feel at ease and she was able to get to the root of our problems quickly. She was sensitive, respectful and empathetic and had a great deal of wisdom about relationships. She was also able to help us with our parenting skills. Even though we are not religious we chose a faith-based therapist believing she would be honest with us about our issues because we have been to counselors in the past who would not commit one way or the other and we felt as if it was a waste of our time. We have drifted apart since seeing Kathryn and we want to restore our relationship so we have decided to come back and see Kathryn. She was very respectful of our religious choices in the past and we trust she will be again. She did not make faith a factor in her work with us but used only the highest professional & ethical standards.Feb 2, 2015Verified
Kathryn Armstrong has been counseling all three of us in our family and we highly recommend her. Kathryn is a Christian and her faith defines who she is as a person. She has been trained to know how to use her faith in assisting people and if it is requested by the client, she is willing and capable of using matters of Christian faith to assist clients. However, she does not use her faith in sessions where the client has not requested that it be a part of the therapy. She is highly trained as a professional counselor and uses that training in all of her sessions, with faith-based clients and with those who prefer that faith not be a part of their counseling. She has been very helpful to our family in the over two years that we have been seen by her. My husband and I prefer faith-based counseling so she will include that with us; however our adolescent daughter does not want that to be a part so she does not use that with her. We have all made significant progress as a result of our time with Kathryn. Our teenage daughter had some rather serious issues and Kathryn has been able to effectively address them and I am happy to say that our daughter is doing much better now! The initial problem is over and we see much growth in our daughter. Kathryn sees my husband and myself at times and has been able to point out difficulties that directly affect our daughter and our family dynamics. We are extremely grateful to have been referred to Kathryn and would highly recommend her counseling to others as well. Lynn, A satisfied Client.Feb 15, 2014
Kathryn was a pleasure to work with. She was gentle and perceptive, as we delt with some of the problems we faced in our family. At times, it was difficult, but Kathryn's friendly attitude and empathetic spirit help us during our sessions. My family and I are greatful we chose Kathryn to be our therapist.Sep 6, 2017Verified
License Type: Licensed Professional Counselor (TX)
- What should the customer know about your pricing (e.g., discounts, fees)?I now accept Blue Cross Blue Shied insurance & plan to be adding new panels in the future; in the meantime, I am happy to provide a receipt suitable for use in pursuing "out of network" reimbursement from your insurance company. Beginning January 2019 my rates will be: $100 for a 50 min individual session and $150 for 80 min couple's sessions. Individuals may also request an 80 min session.
- What is your typical process for working with a new customer?The client will respond to my quote on Thumbtack by indicating a desire to hire me or more typically clients are sent to me through referral from other professionals or satisfied clients and they call me for an appointment.
- What education and/or training do you have that relates to your work?I have a Master of Arts in Professional Counseling. I have a certification in EMDR. I also have training as an Attachment Intervention Specialist. As a professional counselor I am continually in the process of availing myself continuing education classes, workshops & webinars too numerous to list here. Continuing Education is a way of life for a professional counselor who desires to serve the needs of their clients and to stay abreast of the growth in the field.