Dog's Zen
Introduction
Dog's Zen is the premier dog grooming Paw S'paw in East Austin, where all dogs get Top Dog treatment. We pride ourselves on grooming all dogs, we do not discriminate based on breed. Our packages are all-inclusive. We never charge extra for add-on service, except de-matting. Our goal is to create a relaxing atmosphere that ensures your dog gets the best treatment.
Overview
Background checked
4 employees
2 years in business
Business hours
SunClosedMon9:00 am - 3:00 pm
Payment methods
This pro accepts payments via Apple Pay and Credit card.
Projects and media
5 photos
Projects and media
5 photos
Specialties
Location
Reviews
Customers rated this pro highly for value, work quality, and professionalism.
Very good 4.5
36 reviews
5
83%
4
3%
3
6%
2
0%
1
8%
Past Customer
Dec 28, 2022
·
From Google
From Google
Great job
Past Customer
Feb 22, 2023
·
From Google
From Google
We have had our Yorkie and shihtzu groomed here about half a dozen times. The staff is very friendly. However, I noticed that when I would get the dogs back, sometimes they would still have some eye crust or the gunk in their beards. Before a grooming session, I specifically requested special attention to the eye gunk be removed, but didnt seem to make a difference. Immediately after a grooming, I politely pointed out some gunk under the beard and around the mouth, and the groomer said that happens when they drool. I live very very close to the building, so for that gunk to build up immediately after a grooming is a little suspect. To be fair, Shih Tzus are notorious for having a lot of buildup in the eye area, whenever I clean it out myself, it will take at least a good 5 to 10 minutes. I have him groomed often to cut back on the fur around the eyes to make it more manageable to deal with, but it seems like a very rushed bath. The hair cut is usually cute, but I want a place that is thorough all the way around.Another thing to note is, I have picked up my dogs, and once or twice they have rushed to the front of the building when I get there. This is not an issue for one of my dogs, but the other dog is a total runner, and could have easily gotten out and wound up running down 12th street.Lastly, they can be inconsistent with the time it takes to groom. Sometimes its 2 hours and has been up to 6 hours, which may be due to being short staffed or something, but just know this if you are trying to make plans around it.
Past Customer
Mar 5, 2023
·
From Google
From Google
My doggie loves to come here and get groomed!
Past Customer
Mar 23, 2023
·
From Google
From Google
I did not have a good experience here and wont be coming back. First things first, i shouldve listened to my gut after the website asks for minimal information online in order to book. They didnt even ask for an updated shot record or if they are on flea/tick meds. That was the first red flag. However I gave them the benefit of the doubt, thinking they may ask me for it when i come in. I brought my two small dogs in for a groom. One of my dogs is just a puppy and I gave them a heads up that it was his first time at the groomer, only for them to take a full 7 hours to get the job done (one needed a full groom and the other only a bath and nail trim). They told me 4-5 hours when I dropped them off, and after 5.5 hours I decided to call for an update. Even PetSmart would call me and let me know if a grooming was going to take longer than expected. To me, leaving my 8 month old puppy at the groomer for 7 hours with no update is unacceptable. Not only that, but my shih tzu came back looking the exact same as how I dropped him off, and I even gave specific instructions for how I like his face to be trimmed.. Not like she could hear me say anything with how loud the space is. I have included a photo of what he looked like when we got back home. While checking out another customer came in to pickup her (probably 6 pound tiny) puppy who had been there for 6 hours and they charged her over $100. She asked for a price breakdown considering how expensive that is and the employee immediately took the price down to $85. For a tiny tiny puppy. I dont mind spending over what I used to be charged at PetSmart for a local groomer, thats less busy and does their job extremely well, however that is definitely not the case here. Since pricing is not available on their website, I was charged $85 for my dog (after having paid close attention to the last customer) and $35 for the puppy (bath and nail trim). I called after getting home and realizing the grooming job was bad and asked for a partial refund considering he didnt look any different. She said i could bring him back in (as if 7 hours wasnt long enough). I of course said no and asked again for a refund and she said she would call me back. If they had made good with me on the price, I wouldnt be posting this review because i could overlook the long wait time if it happened to have been a busy day. Buyer beware.
Past Customer
Apr 7, 2023
·
From Google
From Google
Everyone is so good with him and he looks fly!
Credentials
Background Check
Teddy Garland