FAQs
- What types of customers have you worked with?
We frequently handle large home relocations in Westlake, Bee Caves, Oak Hill, Cedar Park and Georgetown, and we carved our way into the niche market of professional estate movers. Pianos, 12' long entertainment centers, century-old grandfather clocks, expensive chandeliers, you name it - we've done it and we know how to do it right. No job is too big or too small, we also handle apartment and condo moves from downtown, and we love to do cross-state relocations, to Houston, Dallas, San Antonio and beyond. Our pricing on these jobs is unrivaled for the level of service that we provide.
- What advice would you give a customer looking to hire a provider in your area of work?
READ REVIEWS! Some of Austin largest moving companies have the worst customer satisfaction ratings! Yet their astronomical advertising budget ensures that customers still call them, without knowing what they are getting themselves into. Trust the recommendations of other customers, and pay attention to reviews on specific movers, you can request which movers be placed on your job! Secondly, ALWAYS ask what the additional fees are. Of course, at Big Easy's, we don't hide any fees from you or surprise you with an increased bill, but this is a common practice among the larger companies in Austin. You may think you're paying them a low hourly rate, until the end of the move and they charge you with $100 in fuel fees, $75 in stair fees, and the plethora of fees these companies have to nerve to throw onto the bill. We keep everything transparent, and there are never any surprise charges with us. Customers know how much they will be paying, and we stand behind our word. Always.
- What questions should customers think through before talking to professionals about their project?
While most people think they can handle a move themselves, they don't realize how stressful and risky this is. Problems can arise in physical injuries, Uhaul customer service nightmares, damage to their own belongings, and taking on this task puts the whole household on edge. Moving is a much, much more pleasant experience when you hire professionals. Our guys move customers day-in and day-out, and have been for years. Put our experience to work and you will be amazed at how efficient, safe, and smart we are when it comes to moving. It's not rocket science - but it does take a professional to be done right. The hours upon hours of training our employees receive ensure that no job or obstacle will pose a problem for us.