IT Austin

Austin, TX

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About this pro

How does your service stand out?

The person makes the difference. You will be dealing with a proficient and honest IT professional, with a proven customer satisfaction history in Austin TX.

What do you enjoy about the work you do?

The ability to solve your problem one day and become a trustful business partner afterwards.

Location

Austin, TX 78754

Background check

Complete

Years in business

14

Number of employees

1

Times hired on Thumbtack

25

Reviews

17 Reviews
  • Iqbal H. Mar 24, 2017
    Computer Repair
    Verified Review
    I have my data
    Mauricio was able to retract all the data from my hard drive!
    Mauricio R. Mar 26, 2017

    Thank you Iqbal!

  • Terri A. Apr 13, 2016
    Computer Repair
    Verified Review
    THANK YOU Mauricio! After several other "tech's?" couldn't find the problem, Mauricio did in under the time he'd estimated and at the price he quoted. Extremely professional and didn't treat me like a computer IDIot. Answered my questions in a way I could understand. I'd recommend Mauricio to anyone having computer problems.
  • Greg W. Mar 21, 2016
    Router Setup and Installation Services
    Verified Review
    He identified the problem and implemented the solution all in two hours.
    Mauricio R. Mar 23, 2016

    Thank you Greg! Let me know how it goes

  • Patrick B. Feb 3, 2016
    Network Support Services
    Verified Review
    Mauricio was available, punctual, knowledgeable and got the job done quickly. What more do you want?
  • Marsha B. Dec 29, 2015
    PC Computer Repair
    Verified Review
    Mr. Ramos arrived on time and assessed the problems and possible solutions quickly. Very pleasant demeanor and professional attitude. Had audio problems and needed help with transferring files and configuring Outlook. All was handled within about an hour and I was totally thrilled. Reasonably priced.
    Mauricio R. Dec 31, 2015

    Thank you Marsha! Have a great New Year celebration!

  • Paul L. Dec 15, 2015
    Computer Repair
    Verified Review
    Mauricio was prompt ,professional and corrected my issues immediately. I will not hesitate to use Mauricio again if his services are needed. Paul Landers
  • Jill J. Nov 29, 2015
    Computer Repair
    Verified Review
    Mauricio was quick, knowledgeable, and his fee was reasonable!
  • Kay K. Nov 19, 2015
    Computer Repair
    Verified Review
    I needed some PC components moved to accommodate a new 2nd widescreen monitor in a fairly tight work area. Mauricio Ramos understood what I wanted and was prompt, courteous, and expert in making changes. He also tested that all was working after the changes, and he even asked for feedback and provided further configuration tweaks in response. I definitely recommend him!
  • Nelda L. Nov 2, 2015
    Computer Repair
    Verified Review
    Mauricio came to my office in a very prompt manner. He was very professional and knowledgeable with all my computer issues. He listened, explained and solved all sorts of problems. Thank you
  • Victor L. Nov 2, 2015
    Computer Repair
    Verified Review
    Mauricio is very knowledgeable at what he does. He took care of the problem I was having with my laptop and didn't leave until my issue was resolved. If I had to do this again I wouldn't hesitate one bit. I highly recommend Mauricio's IT services!
  • Elizabeth C. Oct 20, 2015
    Data Recovery Service
    Verified Review
    Mauricio Ramos responded almost instantly to my Thumbtack Request for an IT Professional to come to my Apt & set up my new laptop & printer. He was able to come out to do this 3 days after he contacted me, which was exactly when I was wanting this done. He was clearly very experienced at what he did (as was indicated from the information on his website, IT Austin.) He set to work immediately, unpacking my printer & setting it up quickly with an ease that demonstrated his expertise in this area. He did the same with my new laptop as well. In addition, at my request, he transferred all of my iTunes music to my new laptop as well as all my photos. I wasn't sure if this would be possible for the music particularly because I didn't have the original cable that allowed my iPhone to connect directly to my laptop. However, Mauricio was able to do this even w/o this cable! It was quite clear to me that he most definitely 'knows his stuff' when it comes to technology! Not only did he figure a way to do this w/o the original cable but figured out a work-around immediately. To me, a person who is not at all tech savvy, he was like a genius. Bottom line - Mauricio did my set up quickly, efficiently & with tremendous expertise. He also charged a very reasonable fee for his service. He was friendly & personable while working, yet always remaining completely focused on the work. I will definitely be using him as my 'go to' IT Professional as needed. He also offers private computer tutoring by the hour & I will be seeking his services for this, particularly to help me setup my Dragon Voice Activation Software. Based on my experience you can't go wrong by hiring Mauricio for any of your tech needs!
  • Lauren S. Oct 20, 2015
    Computer Repair
    Verified Review
    Mauricio was on time, was very knowledgeable, and was able to solve my problem for a very reasonable price.
  • Terry L. Oct 16, 2015
    Computer Repair
    Verified Review
    Mauricio went above and beyond to fix my computer. He was very knowledgeable, personable, and efficient. I would highly recommend him!
  • Karen B. Sep 11, 2015
    PC Computer Repair
    Verified Review
    Mauricio immediately makes one feel comfortable regardless what your personal knowledge base is. He is warm, friendly, yet professional and immediately gets to work,k asking questions as needed or saving them for later if you are currently involved in another project.
  • David G. Jul 13, 2015
    Computer Repair
    Verified Review
    Very prompt and efficient. Would recommend
  • David M. Jul 9, 2015
    Apple Computer Repair
    Verified Review
    Mauricio was on time and fixed my MacBook and printer issue 10 times faster then the previous guy I hired. Mauricio actually had to fix the problem that the previous technician had failed to accomplish, but after the work was done he walked my wife and I through everything he did to make sure we are able to operate everything correctly. Great guy, I have his business card on my fridge in case of any other issues I or any of my friends might have.
    Mauricio R. Jul 10, 2015

    Thank you David!

  • Arjun N. Jun 26, 2015
    Data Recovery Service
    Verified Review
    Mauricio was very prompt and very helpful in resolving my issue. He went out of his way to come and meet me immediately to discuss the issue. He kept me updated throughout the process and delivered as per my convenience. A very happy customer at the end!!
    Mauricio R. Jun 30, 2015

    Thank you Arjun, it was a pleasure to work with you

Q&A

What education and/or training do you have that relates to your work?
I studied electrical engineering, specialized in electronics. My computer related work experience includes worldwide technology companies as Microsoft, Dell and Xerox. I hold several industry certifications including the Microsoft Certified System Engineer MCSE and Microsoft Small Business Specialist. I constantly attend industry conferences and trainings to keep up with new technologies.
What types of customers have you worked with?
I help small businesses, non-profits, home offices, and home users. I have helped them setting up their networks, repairing computer problems, server installations, Cloud services, virus and spyware removal.
What advice would you give a customer looking to hire a provider in your area of work?
Hiring an IT professional is not only about the provider's technical expertise, it also requires a good deal of trust as you will be allowing them access to your personal records, business data, etc. You may want to evaluate their professional history, ethic and conduct.
What questions should customers think through before talking to professionals about their project?
It is good to understand if the provider has done similar jobs and if they were completed satisfactory