Mimi's Cleaning Service
Home Move Out and Organizing
Photos and Videos
Very happy with the cleaning . They were willing to work with my few requests as well and were very professional .Jun 16, 2020VerifiedMimi's Cleaning Service's reply
We appreciate the lovely feedback. Thank you so much and have a great day!
The cleaner had a flat tire en route. Mimi informed us of this and said she was trying to find a back-up, which she was unable to do. She rescheduled and gave us a discount. Much appreciated.Jun 25, 2020VerifiedMimi's Cleaning Service's reply
Thank you so much Mary! We are so happy that we were able to take care of your house. We are still growing and really appreciate your opportunity to let us take care of you, and your brother.
Very impressed with the clean!Jun 15, 2020VerifiedMimi's Cleaning Service's reply
Teri, we are so happy to hear that you liked our cleaning. Thank you once again from all of us at Mimi’s Cleaning Service.
Mimis Cleaning Service was amazing!! They did a perfect job on our move out clean on our 2 bedroom apartment. Replied fast, were able to schedule us within a couple days, and were very communicative. Everything was cleaned perfectly! So happy that we only moved within the Austin area to use them again at our new place!May 8, 2020Review from GoogleMimi's Cleaning Service's reply
Thank you so much Racheal, We really loved working with you and taking care of your house!
Mimi’s Cleaning Service did an amazing job cleaning my apartment for move out. I wasn’t able to be there while they worked, but I didn’t need to be because they are so professional and can be trusted to do an amazing job. I am so happy I hired Mimi’s! I look forward to booking with them again.Jun 30, 2020Mimi's Cleaning Service's reply
Thank you so much Hannah! You are such a pleasant customer to work with, and we look forward to helping you out in the future!
- What should the customer know about your pricing (e.g., discounts, fees)?Never any pet fees! Reoccuring discounts: Monthly 10% Bi-weekly:15% Weekly: 20% Price does not include sales tax (8.25%) Our on-time guarantee: If we miss our window by even a minute, we will give you a 10% discount on your service. Clean Guarantee: If you are not happy with our service for any reason, let us know within 24 hours, and we will send someone back to clean it right away! We pride ourselves on paying our cleaners fair wages, and we reimburse for mileage. We don't want to be like any other cleaning service, so our prices may not be the cheapest, but our goal is to give you the best cleaning experience possible. We charge hourly for our rates with a two-hour minimum. Most first time houses will take 3 hours while any reoccurring customers will generally be two hours. Once we arrive, we will inspect the house and give you an updated estimate of the amount of time required.
- What is your typical process for working with a new customer?Every customer has their own unique and individual needs. We want to hear all your concerns and questions. The information provided will let us know how to make your experience unparalleled. A list will then be emailed to you so you can review every item you want in detail.
- What education and/or training do you have that relates to your work?The owner's Joe and Maria have both run several small businesses in the past. Both of them have always had a strong focus on client and employee relationships. They hired several cleaning consultants to go over any pain points with both cleaners and customers, and are continuously evolving our business to meet new demands every day.