FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Superb Maids Austin, we believe in transparent and fair pricing. Our rates are based on the size of your home, the level of cleaning needed, and the type of service you choose (standard, deep, or move-out/in cleaning). We offer flat-rate pricing for most homes, so there are no surprises — and we never charge hidden fees. Discounts are available for: Recurring cleanings (weekly, bi-weekly, or monthly) Seniors and veterans First-time customers (ask about our current promo!) We’re happy to provide a free custom quote — just send us a few details about your home!
- What is your typical process for working with a new customer?
At Superb Maids Austin, we make it easy and stress-free to get started! Initial Contact – You can reach out through Thumbtack.We’ll ask a few quick questions about your home and cleaning needs. Customized Quote – Based on the size of your home and the type of service (standard, deep, or move-in/move-out), we’ll provide a clear, no-obligation quote. Scheduling – Once you're ready, we’ll find a convenient date and time that works for you. We offer flexible scheduling, including weekends. Service Day – Our trained, background-checked cleaners arrive on time with all the supplies needed. We focus on quality, consistency, and attention to detail. Follow-Up – After the cleaning, we check in to make sure you’re happy with the results. Your satisfaction is 100% guaranteed. We believe in building long-term relationships based on trust, reliability, and sparkling results!
- What education and/or training do you have that relates to your work?
At Superb Maids Austin, our team is professionally trained in industry-standard cleaning techniques, including deep cleaning, sanitation, and safe product usage. Every team member goes through a thorough training program before entering a client’s home, focusing on consistency, attention to detail, and customer service. Our leadership has years of hands-on experience in the residential cleaning industry and stays updated with the latest best practices in eco-friendly and effective cleaning methods. We also continuously train our staff to ensure the highest level of service and safety.