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I had an very pleasant experience with ACA from the moment in contacted Chris. He was extraordinarily helpful and sociable while still being exceedingly professional. Any questions or concerns were immediately addressed and I never felt that I was getting the runaround while discussing prices and additional options to make the whole thing look good. Chris went the extra mile and made sure that there was no mess whatsoever after installation and even wiped down the TV after mounting it. ACA has earned my trust and my business forever!Oct 16, 2019Verified
Chris and Dana came out this week to mount our TV in our new house, & install and wire pendant lights in several different areas. They were very attentive and nice, and went above and beyond! We are so happy with our lights, and will definitely be using them again!Nov 7, 2019VerifiedACA ELECTRONICS's reply
Hannah, it was a pleasure working with you and your family! Thank you for the kind words.
Home Theater System Installation or Replacement
I reached out to ACA electronics looking at the positive reviews and I am really glad I did. I was so impressed with the way Chris presented his idea for the home theater. It clearly showed his experience and passion for the work. Both Chris and Dana are very responsive and accommodating. I got a 5.1.2 setup with a 75 inch tv. Except center channel, all other speakers are in-wall. Their choice for the LCR, surround and atmos were perfect. I did not have the room pre-wired. Chris and team did a fantastic job with the installation. They were patient and perfect. I would definitely recommend !Mar 12, 2020Verified
ACA installed ethernet in my house. They did a great job, and were very easy to work with. I will likely use them again.Nov 19, 2019Verified
Home Theater System Installation or Replacement
We had a home theater installation done and they were great! Very responsive and showed up when they said they would. Came out and gave us a fair quote and were able to do the work quickly. Great quality work! You can tell all things home theater is their passion and they are very organized.Sep 25, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing is very fair. We are not the most or the least expensive, just somewhere in the middle. We are actually cheaper than Best Buy and you get much more personal service. We do consider the size of the job when offering pricing, so larger volumes of work do receive lower pricing per item. We offer a 2% discount for non-credit card payments (checks, money orders and cash). We also offer Professional Discounts to realtors, designers, architects, builders and remodelers who recommend us on a repeat basis.
- What is your typical process for working with a new customer?We like to start every job with a FREE consultation! We like to do a site-survey whenever possible. If it's not possible we would like to see your plans for the project. This allows us to prioritize the needs and wants of the customer and understand any issues unique to the home or business. We like to present our estimates in person whenever possible. When it is not possible or convenient to meet to review the estimate together, we will schedule a time to review the quote together over the phone. We typically do not email the quotes without an accompanying phone appointment. We don't expect the first draft to be the version that gets implemented. We expect feedback from the customer so that we can tailor a proposal to meet the customer's specific needs. Once we agree on the scope of work, we will ask for a deposit to begin acquiring materials and secure the installation date on the schedule. We will then perform the installation according to the scope of work. We will ask the customer to inspect the work and give feedback. After we all agree that the scope has been completed, we will then ask for final payment. If you read all of this then let me say a special thank-you!
- What education and/or training do you have that relates to your work?Chris has worked as an independent contractor and a sole proprietor in this industry for 20 plus years. He is a Master craftsman and a seasoned professional. Dana attended college for interior design and has worked as an independent design consultant for many years. She is an artist with many years experience in drawing, painting, flower-arranging, sewing and fabrication, set design, home staging, interior design commercial and residential.