FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing depends on several factors such as the size of the property, the type of cleaning service, and the condition of the space. For example, deep cleaning, move-in/move-out cleaning, and carpet or upholstery cleaning may require additional time and equipment. We offer free estimates so customers know the price before scheduling. We believe in transparent pricing with no hidden fees. We also offer recurring service options (weekly, bi-weekly, and monthly) which are often more affordable than one-time cleanings.
- What is your typical process for working with a new customer?
Our process is simple and convenient: The customer contacts us through Thumbtack. We ask a few quick questions about the home or business (size, type of cleaning, and timing). We provide a free estimate. Once approved, we schedule a convenient time for the cleaning. Our professional team arrives on time, fully prepared with equipment and supplies. After the service, we ensure the customer is satisfied and provide an invoice if needed. Our goal is to make the entire experience easy, fast, and stress-free.
- What education and/or training do you have that relates to your work?
Our team has hands-on professional cleaning training with experience in residential and commercial environments. We follow professional cleaning methods, safe product use, and proper techniques for surfaces, upholstery, and carpets. We continuously improve our skills and cleaning processes to ensure high-quality and consistent results for our clients