Asure Carpet Cleaning Services, Inc.

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Carpeted stairs

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Introduction

We offer residential and commercial carpet cleaning for the Bryan/College Station and surrounding areas. We provide hot water extraction carpet cleaning, carpet repairs, carpet stretching and stain removal. We also offer tile and grout cleaning and sealing, area rug cleaning and upholstery cleaning. AGGIE CLASS of 1990 and 2006!

Overview

8 employees

28 years in business

Business hours

SunClosedMon8:00 am - 5:00 pm

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Specialties

Cleaning method

Reviews

Very good 4.6

11 reviews

5

91%

4

0%

3

0%

2

0%

1

9%

Past Customer

Jun 7, 2016

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From Google

This company is contracted to my apartment complex and during the recent flooding (End of May 2016) they were called in to extract the water. For this task, while they have a good vacuum, their crews only have an "S" wand attachment and lack a sub-floor extractor attachment. A sub-floor extractor pulls water directly out of the carpet pad even out from under heavy furniture. The crew was required to cut out and remove the wet carpet pad as close as they could get to the furniture and leave the rest of the damp pad in place.Furthermore, while their various contracts make them responsible for some 80 units, they only have access to a maximum of 12 dehumidifiers and 12 air movers. What do they do when they run out of a equipment? They try to assure you that your place will dry fine without any aid and without even using the best water extraction method. Category 2 water MUST be COMPLETELY dry within 48 hours in order to prevent further damage and health hazardous growth. They are responsible for doing everything in their power to make sure their contracted customers have a dry place in time and if that is impossible, they are responsible for repairs afterword -replacement of carpet, sheet rock, insulation, baseboards and pay for your hotel while you are displaced for the repairs - at least that's what a responsible company would do.I even called their corporate office and suggested directly to them to request aid from other companies that can supply equipment and materials during a time of disaster, I even found 2 other companies with rental equipment that I had to reach out to on my own wallet that I informed them about. I was told it was not their policy to reach out and they will only use their own equipment, even if it's insufficient. More still, it was Memorial Day the following Monday - a holiday weekend - so when the water was extracted, my carpet pulled back, my stuff displaced, I'm sleeping on a recliner in my apartment and absolutely no drying equipment left behind, they take their holiday weekend. I was told by their corporate office that they do water extraction only on the weekends, but not the repair and I'd have to wait until Tuesday.They are NOT committed to their customers in the least, only to their on conveniences. They are staggeringly unprofessional at the highest level. Their ground crews are much better people, they just don't get to call the shots.

Past Customer

Aug 4, 2021

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From Google

Asure Carpet Cleaning Services, Inc.'s reply

Past Customer

Dec 3, 2015

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From Google

Past Customer

Aug 5, 2018

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From Google

Asure Carpet Cleaning Services, Inc.'s reply

Past Customer

May 7, 2019

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From Google

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We start our pricing for $75.00 and each additional area is then added to this price. We offer a 10% discount for students.
What is your typical process for working with a new customer?
We will go over the cleaning process and off any additional information needed before we begin.
What education and/or training do you have that relates to your work?
Several classes through IIRC and on the job training.

Asure Carpet Cleaning Services, Inc.

FAQs

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