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About
I am a business professional who specializes in Business Analysis. My professional career has exposed me to many industry types in various sized companies (small start-ups to fortune 1000). I am grateful for all the knowledge and experience I’ve gained over the last 18 years but, my passion has always been helping people.
Solutions By Joshua Troy was created to accomplish my drive for helping people in two ways. One, coaching individuals on how to use everyday technology better. Whether it’s learning how to navigate a new device or figuring out an application. Two, using my professional skills to help small business owners improve on how their organization operates.
Overview
Hired 37 times
Background checked
1 employee
22 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Square cash app, Venmo, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2020
2019
2018
Services offered
Topic areas
Understanding pc
Understanding mac
Spreadsheets
Word processing
Work location
I travel to my customers
I work remotely (phone or internet)
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
31 reviews
5
94%
4
6%
3
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2
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Read reviews that mention:
Melissa B.
Dec 31, 2017
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Hired on Thumbtack
Joshua was absolutely exceptional! I was able to give him a list of things I needed fixed or needed help with and he solved everything I gave him and he was able to fix some other issues on top of those I requested. It was easy to make an appointment, he was on time, got to work right away and was extremely knowledgeable and professional. I will call Joshua for all my future computer needs. Very very happy! Thank you!
Details: As recommended by teacher • 60 minutes • Monday • Tuesday • Wednesday • Thursday • Saturday • Friday • Sunday • Morning (9am - noon) • Late afternoon (3 - 6pm) • Early afternoon (noon - 3pm) • As recommended by teacher • As soon as possible • Ready to hire the right teacher now • The computer teacher travels to me
Computer Lessons
Cheria H.
Apr 2, 2019
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Hired on Thumbtack
Solutions by Joshua Troy was very knowledgeable, professional, and pleasant to work with. He made the lessons very easy to understand. He not only takes his time to explain details and ask questions but he makes sure you are actually able to execute the operation. He even created practice assigments and follow up emails regarding our tutor session. He is an outstanding tutor and I would recommend him to family and friends.
Details: Adult • Beginner • Spreadsheets (e.g., Excel, Access) • I travel to the computer teacher • The computer teacher travels to me
Computer Lessons
Ashley B.
Jun 21, 2016
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Hired on Thumbtack
Joshua fixed both hardware (webcam & scanner) and operator errors! Will definitely use his services again. He is personable and competent.
Computer Lessons
Beth A.
Jul 19, 2016
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Hired on Thumbtack
Joshua is very patient and intuitive. I needed help with basic tutoring in Apple/Mac, Word & Excel. Joshua not only helped me with hands-on tutoring but also developed homework to reinforce our lessons.
Computer Lessons
Sue G.
Mar 5, 2019
•
Hired on Thumbtack
Joshua came to service our equipment within a day of contacting him on Thumbtack. He is extremely personable and knowledgeable and was able to troubleshoot the problems on his first visit. We would recommend Solutions by Joshua Troy for anyone in need of tech services and will not hesitate to contact him in the future.
Details: Desktop printer • HP
Printer and Copier Repair
Credentials
Background Check
Joshua Lee
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
I’ve acquired numerous skills over the years and although I want my pricing to reflect that, I also want to stay affordable. Given that, I believe my pricing is within the mid-range of other professionals and I offer discounts for military, veterans, and seniors.
What is your typical process for working with a new customer?
I try to engage with my customers and understand the problem that needs to be solved. When it comes to questions, I normally ask them to send them in advance to identify anything I my need to do a little digging on prior to us meeting so I come fully prepared to utilize our time effectively.
What education and/or training do you have that relates to your work?
I received my bachelors in Information Technology and have a Masters in Information Sciences. In addition, my skills focusing in business analysis and project management in my professional career also contributed to my education and training. In the last 4 years, I have been expanding my knowledge of business intelligence (web and application analysis tools).
