FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I can provide details of pricing during the consultation. There are too many details to list here. But as far as the basics, we charge $45 for diagnistics, to see what is wrong with the pc or laptop. If we determine the system needs just maintenance we will provide a quote and explain the details of the work that needs to be done and why it is necessary. Then, we let the customer/client decide what, when and where they want to have stuff done. When we have to do actual replacement of parts we waive the diagnostic fee as long as the service is over $75. If we just need to do maintenance we will charge for the diagnostic fee but give referring customers 20% off service fees on their next service with us should the referred party actually use our services.
- What is your typical process for working with a new customer?
We schedule a consultation to find out what they need. If the client knows what they need we will provide a list of prices for them. If they do not know what they need we will run DIAGNOSTICS to find out. If they are wanting a new PC tower built, we will schedule a time for a technician or the owner to come out and go over all the aspects. We then provide our services and products with a 100% guarantee policy. Once projects and services have been completed we will provide receipt of said products and services purchased along with our return policy and special discounts for next time services.
- What education and/or training do you have that relates to your work?
I currently hold an Associates of Science degree in Electronics, Computers and Technology. I grew up with computers and working on them most of the time for my hobby. I have a passion for IT and all that comes along with it. I try to stay up to date with all the current new devices out there and services making sure I devote my free time away from actual work to researching and staying up to date on everything Technolofy. I am always anxious to learn from my customers as well, I am a great listener!