FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Swift Air, we believe in clear, upfront pricing. Diagnostic fees are explained before service begins and are typically applied toward the repair if you move forward. We offer maintenance plan savings and seasonal promotions, and we focus on recommending only what your system actually needs—no unnecessary upsells.
- What is your typical process for working with a new customer?
We start by listening to your concerns and gathering details about your system. Next, we perform a thorough diagnostic to identify the root cause of the issue. Once diagnosed, we clearly explain your options—repair, maintenance, or replacement—so you can make an informed decision without pressure.
- What education and/or training do you have that relates to your work?
Swift Air technicians are trained in residential and light commercial HVAC systems, including electrical diagnostics, airflow analysis, refrigerant systems, and proper installation practices. We stay current with manufacturer guidelines, safety standards, and local code requirements to ensure dependable service.