FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a response charge of $49.50. We charge $42 per quarter hour for a plumber, and $63 per quarter hour for a plumber and a helper. We try to send one guy if possible but if your job requires two men we will let you know.
- What is your typical process for working with a new customer?
When working with any customers, we have a process in place whereby we try to schedule you on the date and time you request, we also call when the plumber is on the way. We try to give you an estimate on the phone if it all possible to set the proper expectations. Most of the time we do need to come to the property to diagnose and recommend the proper solution. We get paid at the time of service.
- What education and/or training do you have that relates to your work?
In the state of Texas, you must have a plumbing license to do business. This is called a Responsible Masters license. Plumbers work under the master plumber. They also have to be licensed. Be sure to check the credentials of your plumber.