FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is simple, upfront, and all-inclusive. Every quote covers labor, loading, gas, and dump fees—no hidden charges and no last-minute add-ons. We price jobs by volume (how much space your items take up in the truck) so you only pay for what you need. We also offer: • Weekly specials (like $40 OFF full-load removals) • Referral rewards • Multi-load discounts for cleanouts • Special rates for seniors, veterans, and property managers Before anything gets loaded, you’ll know the exact total—no surprises.
- What is your typical process for working with a new customer?
You send photos or a brief description. We reply quickly with a clear upfront estimate or offer a free on-site quote. If the price works, we schedule same-day or next-day pickup. We arrive on time, remove everything, sweep the area, and make sure the space is clean. Payment is easy—card, cash, or invoice. It’s fast, friendly, and completely no pressure.
- How did you get started doing this type of work?
We started HQR Junk Removal TX with one goal—to provide a trustworthy, reliable service that treats people with respect. It began with one truck and a desire to help homeowners, renters, and small businesses clear clutter quickly without being overcharged. Word spread because we show up, we communicate, and we work hard. Today, we serve customers all across DFW with multiple trucks and same-day availability.