- What should the customer know about your pricing (e.g., discounts, fees)?
Home Org - can be based strictly on time (i.e. how much we can get done in 4 hours or more). Or, for larger projects - fixed price for the entire home or area of the home. (+ expenses for boxes/tubs, storage systems, etc.) Moving Support - again, can be based on a set number of hours, or the home as a whole. Fixed pricing is determined by square footage and complexity. Private Home Management - Based on square footage, size/features and age/condition of the property, as well as the overall property (i.e. does it have a boat house, outbuildings, outdoor kitchen, 12 bathrooms, multiple water toys, multiple land toys, etc.).
- What is your typical process for working with a new customer?
If possible, I prefer to see the home/space ahead of time to get a more accurate assessment of the size/scope and complexity of the project. That can be done via pictures, video or literally walking me through it with a conference call...or if scheduling allows for it, seeing it in person. Private Home Management for second homes - new clients have a 90 day contract to start. This allows us to get to know the property, establish a full inventory of the home, establish the home maintenance schedule, preferred list of vendors, household budget, client/guest preferences, etc. During the 90 day period, we will prepare a 1 year or multi year contract that takes into account lessons learned from the intro period, client scope/priorities, etc.
- What education and/or training do you have that relates to your work?
Corporate training in Project management, process improvement, spacial planning, vendor management, and account management. Plus experience that comes with doing hundreds of residential client projects.