Modern Home Concierge
Modern Home Concierge

Modern Home Concierge

Discounts available
Discounts available
$65/hour
estimated cost


Scheduling
Type of home organizing service

Responds in about 2 hours

Introduction: Hello! I recently joined Thumbtack so all of my reviews are still being added. In the interim, you can see testimonials on my website; in addition, I have a 98% rating on Taskrabbit after over 200+ tasks. As for the work itself - I love to help people make the best use of their home through home organization, space planning, design/decor, and more. Sometimes I get involved due to a move, divorce, retirement, relocation or other major life changes. Other times, it's just a matter of "right sizing" to make the most of their current home. No matter the circumstance, I can make it happen! I also offer high-end second home management for my clients in the DFW area and East Texas. RE number of employees - I scale up as needed for the particular job. For example - home org projects are booked at a minimum of 6 hours with 1 person but may involve several people if it's a large project (i.e. garage clean-out/organization or the entire home - unpacking, setting up, and organizing). Pricing is either hourly or fixed price for larger projects - ex. entire house or the garage. A 50% deposit is required to confirm an appointment. Balance is due the day the project is completed. If you have garage project or a complex interior project, please include photos or a video walk-through with your request for an estimate/availability, etc. It's impossible to give an accurate estimate without visual references to 1) size of space; 2) amount of belongings; 3) type of belongings (i.e. furniture vs. home decor items vs. paperwork/trash). The type of items/volume of items affects the size of the team and the make-up of the team.
Overview

Hired 50 times

Serves Dallas, TX

Background checked

6 employees

9 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, Stripe, and Zelle.

Social media

Facebook, Instagram

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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2020

Featured Projects

4 photos

Specialties
Type of home organizing service

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Good 4.2

31 reviews

5
74%
4
3%
3
7%
2
3%
1
13%

Read reviews that mention:


pro avatar
Jennifer S.
Jun 16, 2020
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Hired on Thumbtack

Hired on Thumbtack

Amy was wonderful. She showed up on time and helped me pack my entire kitchen in four hours. I would definitely recommend Amy for anyone that needs help packing/unpacking and organizing.

Details: Packing • 2 rooms

Packing and Unpacking
pro avatar
Toni F.
Aug 4, 2019
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Hired on Thumbtack

Hired on Thumbtack

Amy is a life saver, she has a great personality, she's loyal and dependable. She showed up on time ready to get things done very professional and and is a great organizer and an awesome person I would definitely refer her to my family and friends. Thanks Amy!

Details: Packing • 3 rooms

Packing and Unpacking
pro avatar
Erin R.
Jul 26, 2019
I could not have accomplished the clean-out of my grandparent’s home without Amy’s encouragement and organization to tackle a difficult project. She motivated me and helped me to be strategic and efficient. She and her team worked very hard along side my family.
pro avatar
L. M.
Aug 8, 2022
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Hired on Thumbtack

Hired on Thumbtack

Inquired about rates and availability. She sent a msg telling me, then asked me for my home address. I asked her to send her phone number so we can communicate properly, she ignored multiple requests. She has no manners, no customer service, and expects me to give my home address to a stranger for a packing job that's a month away and she refuses to talk to her own customer on the phone. Absolutely ridiculous lady! Bye Karen! Don't waste your time on this Karen.

Details: Packing • 3 rooms

Modern Home Concierge's reply
Every time I have called this person's phone number - as provided to Thumbtack - I get a fast busy signal. It has not rung one time so I was not able to reach her, nor leave a voice mail. I engage with potential customers through the Thumbtack app at literally all hours of the day. I have responded directly to a number of inquiries after hours, including after midnight, let alone during the day throughout the week. It's part of being self-employed. However, there is also the reality that some projects are scheduled weeks or months out (not urgent), or that they are just getting estimates, etc. (not urgent), or real life is happening (sick family members, work commitments, etc.) so I've learned not to take offense when there is a lag in their response to my questions as I also have to focus on current projects when on client's property, etc. In this case - what started as an inquiry on Friday night - wasn't responded to until Saturday afternoon by the potential client - the scope of work was confirmed but she did not provide email/home address for appointment confirmation. The potential client engages again Monday morning re "reconfirmation" of the scope - which I did - all for a project at the end of September - which I appreciate. So, with no urgency on her part at any point in our engagement and the beginning of the work week underway with current projects that required my full attention, she was on my list to follow up again Monday evening when I could give it my full attention. Before I could follow-up THE SAME DAY - she had posted a negative review - not only out of context but also including a personal attack. We have never met in person or performed any work for her, let alone spoken on the phone so to say I was shocked at her giving a review at all, let alone a negative one when she had almost 24-48 hours between her inquiries each time - it definitely seemed out of character?? She showed no consideration for existing responsibilities/projects, nor any urgency in any of the prior online conversations so it was very disconcerting, to say the least. I attempted to call her multiple times and never got through so I'm not sure what else she can expect in the way of follow-up at this time but I certainly hope that she will retract this review.
Packing and Unpacking
pro avatar
Paula W.
May 18, 2022
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Hired on Thumbtack

Hired on Thumbtack

First, I’d like to be honest and say that I’m downsizing from a larger home to a smaller townhouse to be fair. I have a lot of stuff! Also, I was not home when the organizer came as I’d had a death in the family but left a key for her. However, what she did do was a mess!! I was flabbergasted at what I saw. I told her to leave the stuff she couldn’t find places for, but there were empty cabinets not utilized! She charged me for 6 man hours! At first she said it was just her doing the job and she’d be there for six hours. Then she said she had a “trainee” coming to help so that went down to 3 hours because it was 6 “man hours”. My 3 year old niece could have accomplished this in 3 hours. It was my. fault and I take full responsibility, but she could have called or something ! She didn’t even call after she left. I had to call her to see if she was done and locked up. I can tell it was not much going on during this “training” session. I hope this was not how you told your trainee to leave someone’s cabinets. The job was just “piss poor” for someone who calls themselves an organizer. But she was sure to get her money. I see why she asks for 50% up front. I’ve had this done before and I’ve never had it look like this. When I got home, it was 90 degrees. I haven’t been home, but always leave the air on. It was hot and the thermostat was locked. I just moved in so I don’t have a clue what happened. I left both units on because I don’t like coming home to a hot house. Basically, I am disappointed that I wasted my money. This happened and she didn’t even communicate this without being prompted. She knew it was bad. I’m sure she’ll reply with a million points about why it’s like this and blaming me, but she can come with 2 million and it wouldn’t excuse this. If you could only unpack one box and organize it well, just do that one box. But this was thrown together like she had somewhere else to be. I only review exceptional people and really bad people. Unfortunately, this was a really bad one. Do better. Please.

Details: Space planning • Storage advice • Removal of unwanted items • Paper management • Moving preparation • Kitchen • Closets • 500 - 1,000 sq ft • Very unorganized

Modern Home Concierge's reply
Overview - to book an appointment there is a 6 hour minimum - per team member. This project was a 1x1 appointment (so 6 man hours) Project description - "I just moved to Dallas and need help unpacking." It was submitted under the Home Org service tab but the need described was unpacking. As we unpacked the boxes labeled for the kitchen, there were no home org tools, except for a half dozen or so dividers for one drawer (and only addressed about 25% of that one drawer). So, we didn't find any utensil drawer dividers, seasoning dividers/stacks, can dispensers, containers (of any variety for small items), lazy susans, etc. That can certainly be implemented but in the absence of such resources, the focus was on unpacking and putting away as much as we could given the constraints of the kitchen layout (i.e. no pantry, no wine fridge that we knew of - found out later there was a wine fridge on the lower floor, etc.) and the time budgeted by the client. Initially, it was scheduled for Thursday, May 12th - and I assume the client was planning to be present. However I didn't hear from her as the date drew near (a deposit is required to hold the date) so I asked if her plans had changed, etc. and she informed me of a death in the family - and thus a need to move the work date - which I accommodated without any delay or penalty. I had a new employee that was on-boarding so I confirmed her budget was for the original 6 man hours and asked if I could bring her - no additional charge - would just restructure the time from 9-3 to 8-11 or something similar. She agreed to that. As the client noted in her review - she moved from a larger home/presumably larger kitchen - we unpacked solidly for over 4 hours. Whoever packed her did a great job (nothing broken) however, they primarily used large boxes so there were multiple things in each box that didn't go together - thus it impacted how quickly we could set up each cabinet/drawer as glasses were spread across multiple boxes, small appliances were spread across multiple boxes, same with dishes, etc. In the absence of special instructions - we made the best use of the space we could - vases above the fridge (top shelf); small appliances above the fridge - bottom shelf); upper cabinet by fridge - all glassware; lower drawers -dishes and silverware (lowest drawer had been removed prior to our arrival so we left it alone in case it was broken, etc. - Upper cabinets on other side of stove were restricted to food items because there was no where else to store them; lower drawers were for pots/pans, and drawer under microwave was for griddle/foil pans. Small drawers on island by fridge were used to store Tupperware/food storage, and ziplock bags. Things that were not put away either didn't fit (i.e. air fryer, instapot, etc.) or were misc. items that did not have an obvious home without making other changes (i.e. paperwork for all of the appliances, etc.). These are exchanges we had from the night before - as well as when I responded to let her know we were finished Monday during lunch time - Me-",,,the current budget is for 6 man-hours so the plan is to unpack/set up as much as we can by 11 am. If you prefer, I can give you an update on our progress to determine if additional time would be helpful. My trainee has a hard stop at 11:30 but I can stay past that if there is more to accomplish. Just let me know if you'll be available to respond to texts mid-morning and if so, I'll send pictures of our progress so we can confirm/make changes as needed." Paula - "Just do as much as you can. I’ll take care of the rest. Please lock up and replace the key when you leave. You’ll see that I’ve opened some boxes. I was late and was looking for some things I had to take with me. If you find that you can’t find a place for something (there’s a lot of junk)., just leave it and I’ll figure it out. Thanks." Me - "We ended up starting a 830 am; new team member left at 11:30 and I wrapped up around 12:15.not trying to charge for extra 45 minutes, i just wanted to find a home for a few more items. Broken down boxes and boxes full of packing paper are by the desk downstairs." Me - "There were more items than there is currently space for so tweaking will be needed. Paula - "A lot of stuff will be getting thrown out or going to storage." Given she was attending a funeral - I asked if she was available to receive texts during our appointment and she didn't address it - just said do as much as you can. I have pictures of most of the kitchen, as well as where we left the empty boxes to show what we did/where things were placed in case there were any questions, and I am surprised she is associating it with children's work. We did as much as possible in the time we had considering how much time it took to unpack everything (and I even went over that without charging her) but it was not sufficient time for the size of the project. There are always ways to improve the outcome of any project and this is one example of why I often recommend for my clients - filter/purge BEFORE you move - so that you don't pay to have them packed, pay to have them moved, and then pay to have them unpacked. It makes unpacking and setting up much more efficient when you know that everything is a "keep." Also, if the client has specific preferences to the layout that should be made known upfront. Oftentimes, they don't so I work with the layout of the kitchen (i.e. dishes/glassware by the dishwasher, food storage by the fridge/kitchen sink, etc.) - which is what I did in this instance. PS - I don't know what happened to the ac/heater - and can only imagine how miserable it was to come home to such a hot space after traveling for several days to celebrate a loved one's life, right on the heels of your move. With so much happening back to back I can understand how things can amplify or be misunderstood because I never took your first priority to be organization in the face of all of the boxes that need to be unpacked in the kitchen - as well as the lack of organizational tools in the boxes themselves. However, I realize there could be some in boxes that still need to be unpacked. But overall - this review is not fair and balanced by any means based on what you actually communicated to me in preparations for the appointment itself. We grouped like things together so it will be easier to sort through keeps/donates/trash and once that step is completed, then organization/fine tuning can be completed. The irony of your review is that I helped a repeat client organize her master closet the following day - phase 1 of 2 areas - we were walking through her kitchen and she said she still loves the layout of everything we did 2 months ago when we unpacked and set up her new home, and friends/family compliment her on how everything in the kitchen is set-up as well (and she gives my company full credit). her kitchen was 2.5-3 times larger, plus a pantry - and we were allowed to complete the entire kitchen (unpack and organize it). So, there is something to be said for budgets- we honor them as if it was our own money and maximize what is done in the time frame budgeted to the best of our ability. But the reality is that there are limits when the client has a hard stop - and that means not everything is unpacked and/or set up the way we would like it to ultimately be. I don't like to leave things undone which is why I stayed longer with no charge - I wanted to clear as much of your countertops as possible to reduce the stress of walking into the space but obviously, that still wasn't enough in the face of your review. I certainly hope that the rest of your summer is less traumatic and everything comes together for you as you settle into your new community and finish unpacking your lovely new home.
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Amy Blevins

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