William came out to check why our air conditioner wasn't working. When adding coolant didn't work he called the manufacturer and continued to work until he narrowed it down to the unit. He game me a couple of options for replacing, but recommended the cheaper because of the unit's age.
Since the unit was 15 years old I asked about replacing the unit. William offered a price of about twice the price of the repair. We went ahead and bought the new unit, but I was impressed that William didn't try to push the higher priced new unit.
I'd asked about upgrading the thermostat and William offered to throw in a used unit he had on hand for free. Once again, my impression was that he was interested in doing a quality job for the best price and not pushing up the price as high as possible (which has happened in the past with other companies).
The installation was smooth and efficient. We haven't had any problems and William supervised a couple of guys who did solid work.
I'd definitely use Climate Experts again.