FAQs
- What advice would you give a customer looking to hire a provider in your area of work?
Trust your roof and your home to a locally based company with a solid history of superior performance in this industry.
Metroplex Roof and Fence
Introduction
We're an A+ BBB-rated company! Metroplex Roof is a full-service and certified roofing contractor that has more than 9 professional years' experience in all fields of roofing services.
Metroplex Roof and Fence takes pride in providing the industry with the best customer service experience. We have had severe weather in north Texas. Sometimes, this weather results in your home's roof being damaged.
When this happens, you have to get this corrected the soonest time possible in order to avoid future damage to your home; this damage may not be covered by your homeowner's policy.
When you have a roofing claim, dealing with the insurance company can be a difficult process. Thus, at Metroplex Roof, we communicate directly with your insurance company to determine what is covered, so you are out the least amount possible, sometimes $0 out-of-pocket.
All across the Dallas/Ft. Worth area, people have trusted their home, their most-prized asset, to Metroplex Roof. Our skilled roof specialists will inspect your roof, offer a free estimate, transact with your insurance company, maintain the neatness and orderliness of the job site, and provide a guaranteed, timely product that you will be satisfied with for the coming years.
Trust your roof repair to the experts. We will take care of everything, from making transactions with the insurance company to offering you the most-intensive options for roof repair.
We are truly your no-hassle roof repair company.
Business hours
This pro hasn't listed their business hours.
Payment methods
Ask this pro about their preferred payment method.
Services offered
Space for cleaning
Garage
Basement
Attic
Cleaning type
Cleaning organizing
Junk removal
Projects and media
3 photos
Projects and media
3 photos
Reviews
1.0
2 reviews
5
0%
4
0%
3
0%
2
0%
1
100%
Sharon S.
Jul 19, 2013
Metroplex Roof and Fence is a member of the BBB, meaning they pay dues. The payments made likely produce their A rating with 6 complaints.
If you really want to be thorough, ask the references to check for the phone number Metroplex Roof and Fence was using when they did the work. A new phone number isnt always a red flag, but a continuous phone number is almost always a positive sign. It shows that the contractor is not dodging creditors or dissatisfied customers.
When a contractor depends upon word-of-mouth for a large portion of his business, the last thing he wants to surrender is a productive phone number. However, when a contractor is all about smoke and mirrors, he tends to change phone numbers often.
In my opinion Metroplex Roof & Fence has had a lot of phone numbers.
William M.
Aug 16, 2013
Metroplex Roof and Fence scammed us out of our insurance money!We hired Metroplex Roof and Fence to install our roof, when a sales guy in a polo shirt baring a Metroplex Roof and Fence logo on his chest, holding Metroplex cards came to our door and said that they were roofing some houses in our neighborhood and were offering free roof inspections.
We said ok as we did not see any harm in a free roof inspection. After the inspection the Metroplex rep. said that we indeed had hail damage and we should call our insurance and file a claim for hail damage and that they would be happy to meet with our insurance company to make sure we got they most out of our coverage. We agreed called our insurance and they met with the adjuster.
Our insurance decided to cover am entire roof replacement for our home. Because Metroplex helped with this we were happy to give them our business. Our company rep said that all they needed was the first insurance check we received from our insurance company to get started. We were a little hesitant but wrote them a check in the amount of our first insurance check we received and deposited our insurance check.
We were told we would be put on the schedule for the following week and our materials would be delivered on Tuesday a day before they would began putting our roof on. Well folks here's that point when you know you messed up. Tuesday but the materials did not! We called Metroplex Roof and Fence and they said they would have to reschedule the install to the next week, so we waited until the following Tuesday and once again no materials show up the day before they were to put our new roof on.
At this point we are beginning to get a little annoyed". We called Metroplex Roof and Fence and once again we were told they would need to push it out one more week?. We were very reluctant but when ahead as planned!. Well the following week approached still no new roof we called Metroplex Roof and Fence to cancel and get our money back, but it seems our number has been put on some sort of block number list and we could not get through so we called from another phone and got through and were told a Manager would call us back, we demanded to speak to someone right then and were told no manager was in the office!.
We waited and waited for a phone call back and still have not heard from anyone.. We have called and called and still have not been able to speak to anyone:. It is now two months later and we now don't have any money from our insurance, because this cheating fraud of a company Metroplex Roof and Fence has stolen it and e still don't have a new roof/. We are in the process of filing criminal charges but are hitting a road block because this is considered a contract dispute and is civil..
What out for these guys they will leave you high and dry with hardly no recourse or anything you can do but get cheated.