FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Each client is unique, however we have some standards for logo, website design and social media management. Please inquire for more details.
- What is your typical process for working with a new customer?
We meet in person, Skype, or on the phone and discuss your needs. Then we prepare a list of questions to dig deeper. We do our best to have our research and proposal completed within 48 hours of gathering all of the necessary information. After you have selected Rocket Ladder, we schedule a weekly meeting, call or Skype to keep you updated on our progress and we are always available by cell phone if you need us.
- What education and/or training do you have that relates to your work?
Google AdWords certified, Eloqua trained, Google Analytics Academy, and we teach courses in social media, WordPress website deign, and small business digital marketing We are reading and learning about our passion Every Single Day!