FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the issue, equipment, installation requirements, and location. Please share a description, photos, and device models so we can provide an appropriate estimate. Hardware, materials, travel, diagnostic work, and applicable taxes will be identified where relevant. Any additional work or changes to the agreed scope should be discussed before proceeding.
- What is your typical process for working with a new customer?
We start by learning about the problem or your project goals, existing equipment, location, and preferred schedule. We review the details, discuss options and an estimate, and arrange a visit when needed. During the job, we diagnose or install the equipment, test the completed work, and explain the setup and next steps.
- What education and/or training do you have that relates to your work?
Our experience comes from hands-on work with residential and business technology, including computer troubleshooting, UniFi networking, Wi-Fi coverage, Ethernet cabling, Starlink installation, and connected devices. We use equipment documentation and practical testing to choose and configure solutions for each site.