FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Masterly Studios, we are dedicated to providing exceptional services that offer value for money. Our pricing structure is transparent, fair, and competitive, designed to accommodate a wide range of budgets. Here are some key things you should know about our pricing: Customized Pricing: Every project is unique, and so is our pricing for each. We tailor our pricing based on the specific requirements of your project, including the type of shoot, location, duration, and post-production work. Transparent Quotes: We provide detailed quotes that break down all costs associated with your project. There are no hidden charges, so you can be assured that what you see is what you pay. Value-Added Services: Our pricing also considers the added value we bring to your project, such as our professional-grade equipment, our expertise and experience, and our post-production services. Discounts and Promotions: We periodically offer discounts and promotions, especially for repeat customers or larger projects. Be sure to ask about any current offers when discussing your project. Membership and Rental Fees: For our studio rental and podcast studio services, we offer both hourly rates and monthly membership options to provide flexibility and accommodate different usage needs. Travel Fees: For shoots that require us to travel, especially out of state or internationally, additional travel fees may apply. These will be clearly outlined in your quote. At Masterly Studios, we believe in providing top-quality service at competitive rates. We're happy to discuss our pricing structure in more detail and answer any questions you might have during our initial consultation.
- What is your typical process for working with a new customer?
At Masterly Studios, we prioritize client satisfaction and understand that every project is unique. Our typical process for working with a new customer involves the following steps: 1. **Initial Consultation:** We first arrange a meeting or a phone call to discuss your needs, preferences, and the vision you have for your project. This also allows us to answer any questions you might have about our process or services. 2. **Project Planning:** Based on our initial discussion, we create a custom plan that outlines the project's scope, budget, and timeline. We work collaboratively with you to fine-tune this plan to your satisfaction. 3. **Preparation:** Once we've agreed on a plan, we proceed to prepare for the photoshoot. This may involve location scouting, setting up the studio, planning the lighting, and arranging any additional elements necessary for the project. 4. **The Photoshoot:** Our team, led by award-winning photographer Andrew Rhoden, carries out the photoshoot according to the agreed plan. Our goal is to create a comfortable and creative environment that brings out the best in our subjects. 5. **Post-Production:** After the photoshoot, we meticulously select, edit, and retouch the photos to ensure the final images exceed your expectations. 6. **Review and Delivery:** We then present the final images to you for review. Any adjustments or final touches are made at this stage. Once you're completely satisfied with the result, we deliver the final product in your preferred format. 7. **Follow-up:** We believe in building long-term relationships with our clients. So, we follow up to ensure you're happy with our work and to discuss any potential future projects. Remember, your vision is our mission. We aim to make the entire process as smooth and enjoyable as possible, resulting in stunning photos that you'll treasure.
- What education and/or training do you have that relates to your work?
At Masterly Studios, our team's education and training are integral to the exceptional work we deliver. We take pride in our well-rounded team and their diverse educational backgrounds and experiences. Here are some highlights: Active Memberships: We are active members of professional photography associations, including the Professional Photographers of America (PPA) and the Texas Professional Photographers Association (TPPA). These affiliations keep us connected with industry trends, best practices, and ensure we uphold the highest professional standards. Staff Education and Expertise: Our team comprises of: Professional photographers and videographers well-versed in diverse styles and genres. A legal and marketing consultant ensuring our operations are both compliant and effectively promoted. A real estate specialist, adept at understanding and highlighting the unique features of properties. An architect who adds valuable insights for architectural and real estate photography. A creative graphic design team that enhances our post-production capabilities. FAA licensed drone pilots who can capture stunning aerial shots. Industry Education: Committed to continual growth and improvement, our team invests hundreds of hours annually in continuing education courses. We also strive to earn merits from the PPA, further demonstrating our commitment to excellence in our field. Our blend of hands-on experience, professional training, and passion for our craft equips us to handle a wide range of photography and videography needs. You can trust Masterly Studios to bring an expert touch to every project.