FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We'll walk you through everything, talk about options, and write up an estimate for the work. We waive the service call fee if you decide to press forward with the repair. When it comes to repairs, it usually depends on the type of repair, because that also comes into account of what part of the machine is going to have to be taken apart, how long is the repair going to take, what kind of part it is. Basic repairs are cheaper than more complicated repairs. We have basic charges for stuff like an unclog fee, for socks in the drain pump and screws and bolts in the tub causing scraping, etc (when it comes to this type of repair, we take an educated guess and give the customer a heads up, before taking the pump apart, and if we find a clog then it will automatically be an unclog fee, do you want me to continue). Aside from the unclog situations the charge at any point before the repair is the service call, we will not do any repairs and charge you without discussing it with you first and agree/settling on a price.
- What is your typical process for working with a new customer?
First thing we call and discuss what's going on to get a better idea of the situation and talk about probable issues. At which point we want to schedule you for a service call. Most of the time, we are available the same day. We will then set your appointment and get the address and see you within a few hours.Upon arrival, we will diagnose the problem, sometimes it's as simple as 3 minutes I know what's wrongs, or it's taking the whole machine apart to figure out the problem. Whatever we do, you are only responsible for the service call until you decide you want to press forward with the reapair.
- What education and/or training do you have that relates to your work?
When I first started getting into appliance repair, I took a year to train with a friend of mine who had been in the trade for 5 years prior, before I ever stood in someone's house and did professional repairs. I jumped in all the way. We would pull broke machines in and dissect them so I could learn the ins and out, and then it became about learning to diagnose and repair, and then repairing in a timely manner. We would train from sun up to midnight. If we hung out, we hung out and worked. If we drank, we worked while doing it. Literally, all time and effort were focused on learning and repairing. I remember at one point my wife sat down and talked to me about this being an issue, and it became obvious that this training was consuming our lives. My living room was full of broke and fixed machines, it was crazy. So needless to say, I was absolutely qualified to go to someone's home and fix their machine without braking it or flooding their home. Really, that's what it was all about, I did not want to go to someone's home with minimal experience, and these people are expecting a professional, and that's what they expect to pay for.