FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, all-inclusive pricing with no hidden fees. Our quotes include service charges, taxes, and any applicable discounts. We also run seasonal specials and offer complimentary deodorizer treatments for eligible bookings.
- What is your typical process for working with a new customer?
We start with a quick consultation to understand your needs, then schedule a convenient time for service. Our team arrives on time, walks you through the process, and ensures you're 100% satisfied before we leave. We follow up after the job to make sure everything feels fresh and clean.
- What education and/or training do you have that relates to your work?
As an Oxi Fresh franchise, we’re trained in eco-friendly, low-moisture carpet cleaning techniques that deliver powerful results while protecting your home and the environment. Our team is also trained in stain removal, odor treatment, and customer care.