FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have options for every budget and will explain your options, so you can pick the new HVAC unit that is best for your home and budget. For repair services, we give you a complete, written estimate before we begin any work. Financing options available. We offer a satisfaction guarantee that includes both a written product limited warranty, and written labor limited warranty.
- What is your typical process for working with a new customer?
We offer a free in-home consultation for a new HVAC system, we'll take care of managing the entire project, from beginning to end. We repair most major brands, no matter where you bought it. We’ll apply your diagnostic fee to the costs of repair.
- What education and/or training do you have that relates to your work?
Our technicians and installers must have a minimum of 3 years’ experience and pass an extensive background check. Licensed and bonded, proper damage and public liability insured. Continuous training for sales consultants and repair technicians.