FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Homeowners should never be left in the dark about the cost of electrical repairs, which is why a strict upfront, flat-rate pricing model is used to ensure complete transparency from start to finish. Instead of charging by the hour, projects are priced strictly by the job so you pay one predictable rate for the specific task rather than the time it takes to complete, meaning your price stays exactly what was quoted even if troubleshooting takes a little longer to resolve safely. Before any physical work begins, a licensed electrician diagnoses the situation and presents a clear, accurate estimate, ensuring the price approved is the exact price on the final invoice with absolutely no hidden fees, dispatch charges, or high-pressure sales tactics. To keep these essential safety upgrades affordable for neighbors across the Greater Houston area, a 15% community discount is proudly offered to military members, first responders, teachers, and seniors, alongside frequent seasonal promotions like $200 off panel upgrades or $50 off fan installations, and flexible financing options including 0% interest for 18 months to help ease the burden of larger, unexpected investments.
- What is your typical process for working with a new customer?
From the moment you connect with our team, the residential electrical service experience is designed to be entirely seamless, stress-free, and transparent. Your project begins with easy online scheduling, followed by a text notification when your background-checked, TDLR-licensed electrician is en route, complete with a photo and bio for your peace of mind. Unlike local competitors with hefty dispatch fees just to roll a truck or charge hourly rates that penalize you for slow work, we completely waive trip fees to come out and use a strict, upfront flat-rate pricing model by the job, ensuring you approve an exact price before any physical work begins. While on-site, our uniform-clad technicians wear protective shoe covers to keep your property pristine while performing a complimentary whole-home safety check to ensure your system meets National Electrical Code (NEC) standards.
- What education and/or training do you have that relates to your work?
At Mr. Electric of Houston, our team is comprised of highly skilled professionals who hold official licensing through the Texas Department of Licensing and Regulation (TDLR), backed by thousands of hours of rigorous field experience, classroom instruction, and strict safety testing. Because home technologies are constantly evolving, our electricians undergo mandatory continuing education and manufacturer-specific training to master modern residential upgrades, including Level 2 EV charging stations, smart home automation, and standby generator interlock kits. Beyond technical competency, every technician is fully background-checked and trained to perform comprehensive, whole-home safety inspections that identify hidden risks before they become emergencies.