- What should the customer know about your pricing (e.g., discounts, fees)?
We use flat rate pricing. - SERVICE CALL = $50 deducted if we do the work. A service call is a $50 charge for us to come out. Our technician will look at your project and tell you the cost. If you agree to the price and choose to have us perform the service at the time we are at your residence the service call fee is deducted from your project. If you want to do the work some other time you will be required to pay the service call before we leave your residence. - BASIC DIAGNOSTIC = $150 If you call and are having minor issues such as one light not working or one receptacle not working you pay the $150 basic diagnostic fee which includes up to one hour of troubleshooting. When the technician identifies the problem they will give you a price to repair the issue. If you choose to not use us for the repair you pay just the diagnostic fee. - FULL DIAGNOSTIC = $300 If you call and are having issues such as partial power, multiple lights or receptacles with out power you will pay the $300 full diagnostic fee and receive up to 2 hours of trouble shooting. When technician identifies the problem they will give you a price to repair the issue. If you choose to not use us for the repair you pay just the diagnostic fee. ALL FEES WILL BE PAID ON DAY OF SERVICE EVEN IF REPAIRS OR PROJECT IS SCHEDULED FOR A LATER DATE. - SPECIAL PROJECTS Special projects are when you call and want a price for a whole home rewire, have a remodel project, or addition you want to price. Special projects will receive free estimates. We offer Financing with pre-approval that does not affect your credit.
- What is your typical process for working with a new customer?
- Customer contacts our office. - Dispatcher will enter customer into system. - Dispatcher will determine what type of service customer needs and inform customer of base fees. - All parties agree on fees dispatcher will schedule a time and date for home visit. - Technician will arrive at your residence and perform agreed upon work. - Technician will provide customer with pricing if needed. - Customer approves repair / project pricing, technician will proceed with work and collect payment before leaving. - If customer does not approve repair / project pricing, technician will collect prior agreed upon fee and leave. - Dispatch will follow up with customer satisfaction after project is complete.
- What education and/or training do you have that relates to your work?
We strive to stand out by solving our customers problems. When our electricians start their career they are placed in a four year apprenticeship program at the Independent Electrical Contractors Association Texas Gulf Coast Chapter. All electricians are required by the state of Texas to participate in 4 hours of continuing education yearly in order to maintain their license. At Colwell Electric we employee over 7 master electricians with one of them being a 18 year apprenticeship instructor.