FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear, straightforward pricing with absolutely no surprises. Our goal is to provide you with a firm, accurate quote that you can be confident in right from the start. Here’s a simple breakdown of how we structure our pricing: Priced Per Square Foot: The majority of our projects, from epoxy flake systems to custom metallic floors and pool decks, are priced per square foot. This ensures you only pay for the exact size of your space. Free On-Site Consultations & Quotes: We provide completely free, no-obligation consultations. This allows us to see your space in person, listen to your vision, take precise measurements, and give you a rock-solid quote. We believe this is the best way to ensure there are no misunderstandings or unexpected costs later on. Honesty About Concrete Repairs: The foundation of a beautiful, long-lasting coating is a solid concrete slab. If your concrete has significant damage like major cracks or pitting, it will need to be repaired properly before we can apply a coating. For these situations, we charge a separate flat fee for the repair. This fee is all-inclusive (covering extra materials, labor, and time) and will be clearly outlined in your quote before you agree to any work. We'll never just cover up a problem; we'll fix it right. Discounts for Larger Projects: If you have a large area to be coated (like a multi-car garage) or want to bundle multiple projects (like a patio and a walkway), we can often provide a lower price per square foot. We’re happy to pass on the savings that come with the scale and efficiency of a larger job. Our promise to you is simple: we provide detailed quotes, answer every question you have, and will never pressure you. We’re more interested in earning your trust and doing a phenomenal job than just winning a bid.
- What is your typical process for working with a new customer?
We want you to feel comfortable and informed every step of the way. Our process is designed to be transparent, collaborative, and focused on bringing your vision to life with as little stress as possible. Here's what you can expect when you work with us: Step 1: The Initial Conversation It all starts when you reach out. We'll have a brief phone call or message exchange to discuss the basics of your project—what space you're looking to transform (garage, patio, pool deck, etc.), your initial ideas, and what you're hoping to achieve. Step 2: The Free On-Site Consultation This is the most important step. We’ll schedule a time to visit your property for a free, no-obligation consultation. During this meeting, we will: Listen to You: We want to hear your ideas and understand exactly what you're looking for. Assess Your Concrete: We'll inspect the condition of your current surface to identify any potential repairs needed for a flawless finish. Show You Options: We bring real samples of colors, flakes, and finishes so you can see and feel the quality firsthand. Take Precise Measurements: We measure the space to ensure your quote is 100% accurate. Step 3: A Clear, Detailed Quote Within a short time after our meeting, you'll receive a detailed, easy-to-understand quote. It will clearly outline the full scope of work, the materials we'll be using, and the total cost. There are no hidden fees and no pressure. Step 4: Scheduling & Booking Your Project Once you approve the quote and are ready to move forward, we ask for a 50% deposit to officially book your job. This secures your dates in our schedule and allows us to allocate all the dedicated materials for your project. We'll then find a project date that works best for your schedule and confirm the timeline. Step 5: The Transformation Our professional, courteous team will arrive on time and ready to work. We take great care to protect your property and perform our work with precision, from the critical surface preparation stage to the application of the final top coat. We keep you updated throughout the process. Step 6: The Final Walkthrough & Payment Once the job is complete, we'll do a final walkthrough with you to ensure every detail is perfect. We'll provide you with simple care and maintenance instructions. The remaining 50% of the payment is due only at this point, once you are completely thrilled with your new floor.
- What education and/or training do you have that relates to your work?
In the world of concrete coatings, there is no substitute for real-world, hands-on experience. Our team brings over a decade of specialized expertise to every project, grounded in years of successfully transforming a vast range of surfaces. Our training has been honed on projects of every scale. We have installed high-performance flooring systems in some of the most demanding commercial environments you can imagine, including massive warehouses and airplane hangars where durability isn't just a feature—it's a necessity. We bring that same industrial-grade knowledge, meticulous preparation process, and commitment to quality to every residential project, whether it's a garage floor, a patio, or a pool deck. This extensive experience means: We understand the unique science behind the materials we use, from epoxies to advanced polyaspartics. We know that flawless, long-lasting results come from perfecting the most critical step: surface preparation. We have encountered and solved virtually every challenge a concrete slab can present. While our experience is our foundation, we are always learning and staying current with the latest industry-leading products and application techniques to ensure we deliver nothing but the best for our customers.