LM Tile

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Remodel reason

Work needed

Plumbing relocation

About

At Lm Tile & Remodeling we are a one stop shop. From flooring to home renovations we do it all as well as providing our customers with a huge showroom to choose what you'd like for your home. Weather indoors or outdoor we do it all. We offer free estimates as well.

Overview

Hired 1 time

Serves Houston, TX

Background checked

5 employees

37 years in business

Business hours

SunClosedMon9:00 am - 4:00 pm

Payment methods

This pro accepts payments via Cash and Credit card.

Social media

Facebook

Services offered

Work needed

Remodel reason

Update style

Replace fixtures

Accessibility / ADA upgrade

Expand the bathroom

Property type

Residential

Commercial

Reviews

Very good 4.5

100 reviews

5

81%

4

6%

3

2%

2

2%

1

9%

Michelle S.

Feb 20, 2015

•

From Google

We just had Alex and LM Tile install porcelain wood-look tile floors throughout our entire house and they are GORGEOUS. Alex's crew - Hector and David - did an incredible job. They started when we needed them to and finished a day earlier than promised. Their work was sheer perfection! Alex came recommended to me from someone I trust, but then I saw a couple of negative reviews and got worried. My friend reassured me and I called some of Alex's other references who were very happy with his work. I ultimately went with my gut and hired him - I'm so glad I did. Alex gave us a great price, had excellent communication before and during the process and our floors are stunning! We couldn't be happier. The only two super minor issues we had were that Hector and David bent one of our window screens and when replacing doors after tiling, switched two of the doors. We brought it to Alex's attention, and he said he would make sure those items were taken care of. I have no doubt he will since he has fulfilled every promise he has made to us, but if not, I will let you know!

LM Tile's reply

Michelle, thank you so much for taking the time to let others know about your positive experience with us. We look forward to serve you in the future.

Ryan G.

Apr 1, 2015

•

From Google

Working with LM was such a terrible experience. My husband and I went into the store on a Saturday afternoon asking about granite prices. We were thrilled when Alex said he would come by that evening to measure our kitchen and give us a price. Thats where the warm fuzzies ended. He came over with the samples we picked out, measured the kitchen at (10 square feet above every other bid) and gave us two separate prices based on which material we ultimately decided on. We were super excited that the color we liked the most was the least expensive. He said hed throw in plumbing, so that our kitchen would be back fully functioning by the end of the install. He also said hed only require $500 down to get the process going. After getting a few different bids (LMs being the lowest), we decided to go in and ask a few more questions. Every question we asked seemed to physically pain him, and he would divert it to someone else. Oh you have to talk to Cathy to get the scheduling. Oh you have to ask the installer. He had no interest in getting our business. Against our better judgment, we decided to hire him, even when he said he required $1500 down payment, not $500 like he originally said. He gave us two WRITTEN quotes, told us an installer would come by to do the final measurements, then we could pick out our slabs. He also said that the installer would meet us at the slab yard, so we could talk about where we want the cuts. When the installer came to do the final measurements, I had a list of questions, like do they dispose of the tear outs, where will the seams be, what about the edges. Although, he tried to answer most of them, 90% of his answers were, You have to ask Alex.We scheduled our appointment to look at the slabs with Tobin at MSI. After looking at our first choice, we werent completely sold. We wanted to see other options in the same price range, so we called Alex to find out what those were. He was nowhere to be found. Got in touch with Kathy in the office, and though she showed every effort of helping us, she just didnt have the information. The person who did was completely MIA. Tobin was so great and patient with us while we vented about the complete lack of customer service our LM sales rep was showing. Although he couldnt give us specific pricing, he tried to show us similar slabs that should have been in the same price range. After seeing these, I really decided that our original choice was the one for us. Tobin wrote up the order and we were on our way, because the installer who was supposed to meet us never showed up. Kathy contacted us immediately talking about install dates, some as soon as five business days later. My husband thanked her for all of her efforts in the run around and asked her to tell Alex to call us as soon as he got into the office.He finally did call backtwo days later. He said that he could install that very next Friday, but he had swapped the prices on the quotes, and the slabs that we chose would be almost $1000 more. After going back and forth with him about having a written quote and needing it to be honored, he still refused and my husband demanded our money back. Although we know we could have ultimately made him honor the written (and signed) quote, at that point, we just wanted to be done with the company. Alexs word (or handshake) meant nothing, and we didnt trust him handling our business or being anywhere near our home. Live and learnif it seems shady, it probably is. In this case, it absolutely was.

LM Tile's reply

Ryan, we are really sorry about your experience with LM Tile FM 529. It is our goal to make sure we offer you the best service. Thank you for taking the time to write a review, we have taken all matters to assure this situations never occurs again. And once again, we apologize for all the inconvenience, it was never what we intended.

Haneen J.

Mar 3, 2016

•

From Google

Great job .,

Tala A.

Mar 23, 2016

•

From Google

Diaa A.

Jun 9, 2016

•

From Google

Great job ,thank you Alex

Credentials

Background Check

Asad Alhlais

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer honest transparent pricing based on the size of the project, surface condition, materials and preparation required. Every home is different so we provide a custom quote after reviewing the space to ensure accuracy.

LM Tile

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