FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When Rain Hero set out to provide Houston and the surrounding areas with the best gutter system available, we were fortunate to become Houston’s only dealer for the Gutter Shutter System. When we come to your home and offer a no cost, no obligation consultation, we will take exact measurements of your house, review the foundation, grading, and landscaping, and provide you with a solution that will effectively and permanently manage the rainwater around your home. If there any promotions or savings we can offer you, we will communicate those to you at the time of the visit.
- What is your typical process for working with a new customer?
Our first step is to educate you on who Rain Hero is, why we are different, and learn about the reasons you called us to your home. We will take exact measurements of your house, review the foundation, grading, and landscaping, and provide you with a solution that will effectively and permanently manage the rainwater around your home. We will review the options available to you, the benefits of the Gutter Shutter System, and address any questions you may have. We will provide you with a detailed estimate that addresses your needs, and resolves your problem.
- What education and/or training do you have that relates to your work?
During each home visit, we will educate the homeowner with the reasons why gutters are installed in today's homes. We provide real-world examples of why gutters tend to fail, as well as what options are available on the market (from us and others). We aim to exceed your expectations and provide a solution that meets your needs.