FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
How do pricing and inspections work? We believe in keeping things simple, transparent, and fair. That’s why we offer free, no-obligation quotes and affordable in-depth inspections. If there's an inspection fee, it gets credited toward any service you book with us—no hidden charges. Need regular help? We’ve got customizable recurring service plans that can be bundled for extra savings when booked on the same day. Your home, your way!
- What is your typical process for working with a new customer?
What’s our process when working with new customers? Once we connect with you through Thumbtack, we know you may be talking to a few different pros. That’s why we work hard to stand out by focusing on our three core values: responsiveness, professionalism, and clear communication. We start by gathering all the important details about your project so we understand exactly what you need. While we can provide quick estimates over the phone or by text, an in-person walkthrough is the best way to give you an accurate quote and avoid any surprises. If the scope of work changes once we see it in person, we’ll talk it through with you and adjust the price fairly. From the first message to the final result, our goal is to make the process smooth, honest, and hassle-free.
- What education and/or training do you have that relates to your work?
Green Seal Certified, TX State Commercial Certified Applicator Structural Pest, Termite Licensed, Continuing Eduaction updated yearly.