FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As we help our clients organize, sanitize and manage pests, we offer accurate and fair market quotes free of charge, along with detailed inspections at a low cost. If an inspection fee is charged, it will be applied to the balance of any services completed. In cases where multiple areas of the home need to be addressed, and the scope of work significantly differs, or if other complexities arise, we charge a flat hourly rate of $50 per hour plus the cost of materials or supplies. This rate covers all aspects of the work, including identifying the issues, purchasing, gathering, and delivering materials, without any markup. We offer many services on a reoccurring basis that can be stacked bundled and customized to your specific needs and when multiple services are performed on the same service date we offer bundled discounts.
- What is your typical process for working with a new customer?
Once we purchase the opportunity to speak with customers from Thumbtack we understand fully these small jobs are sold to other companies just like ours so we will set ourselves apart by ensuring we adhere to our three pillars of service or repair work. Responsiveness, Professionalism, and Communication. We need to gather all details of the project and an in person walkthrough is the best way to do that. If an estimate is given over the phone, text, and the scope of the work exceeds the information we were given adjustments can be made to the final cost.
- What education and/or training do you have that relates to your work?
Green Seal Certified, TX State Commercial Certified Applicator Structural Pest, Termite Licensed, Continuing Eduaction updated yearly.