What should the customer know about your pricing (e.g., discounts, fees)?
No complicated pricing, a very flat and simple rate, no hidden fees, no games. What you see is what you get.
What education and/or training do you have that relates to your work?
Yes we are taking safety class, and the applied business technology class.
How did you get started doing this type of work?
I jump in this business to help a friend of mine who was going through hard time in his limo business, I worked with him for two years until he got back in his feet, then I started my own business, after the experience I aquired during these two yeas.
What types of customers have you worked with?
The most common types of jobs are: Drivers, Dispatchers, manager, fleet managers, maintenance technician, customer service representatives, Sales agents.
Describe a recent project you are fond of. How long did it take?
We have a 5 passengers who were flying from Denver to Houston Hobby, so their flight was delayed, and then they were forced to be put in a different flight which will make them arrive to Houston at 3:00 pm, and they were going to Galveston Cruise terminal, so it was almost impossible because the cruise close the gate at 3:45 pm, and the ride from the airport is about 45 minutes plus the waiting time to get your luggage, so what we did was, we ask the travel agent to call the airport and allow us to pick up their luggage which arrived in an early flight, we put all the bags in the car, the driver waited for them, as soon as they show up, they went straight to the car which was parked at the curb right outside the gate, they drove to Galveston, the travel agent called the cruise to delay the gate closure, but the cruise insist to talk to the driver to see exactly how far they are, the driver confirmed that they would arrive at 3:50 pm, so the cruise waited for them, and the finally made it there and went to enjoy their cruise vacation which was a gift for the grand parents for their 50 anniversary. cool story .
What advice would you give a customer looking to hire a provider in your area of work?
Check references, and reviews.Choose an experienced, reputable company with numerous references. If a company can demonstrate that they have successfully operated for many years and has a solid reputation for quality and safety, you are probably in good hands.
Ask for proof of insurance. Operators should be eager to provide proof of valid, current insurance coverage for their fleet. Be aware that some limousine service providers insure their vehicles under a personal auto policy, if at all. Personal auto insurance policies rarely cover the clients who hire the vehicle.
Seek quality chauffeurs. A professional chauffeur is equally as important to the success of your event as a nice vehicle. Choose a provider that places a high value on the caliber of their chauffeurs.
Get everything in writing. Special occasions, such as birthdays, weddings and proms, commonly require personalized attention to your specific requirements. The more specific your requirements, the further in advance you should reserve and pay for your limousine. When doing so,insist on a written contract that clearly states all details of your reservation including all the charges.
Know your rights. Inquire about the company's cancellation policy and get a copy in writing.
Look before you buy. If you haven't used the provider before and time allows, visit the company in person before hiring them. The time to find out what you're getting is not on the date of the special occasion.
What questions should customers think through before talking to professionals about their project?
I never plan on being the biggest,only the best.My business is based on many referrals.This comes with giving 100 percent to my clients. I treat everyone like a VIP. A greeting and hand shake go a long way. Open doors, help with luggage, and The list goes on.
